University Hospitals Tees
Appointments Officer
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Job Title
The post holder will provide a high-quality service to patients calling to help with appointments, outpatient clinics, as well as maintaining an effective appointments system. Main duties will be to greet patients and arrange their further appointments as instructed by the clinical staff. You will be dealing with a wide range of enquiries on a face-to-face basis, as well as over the telephone, and you will obtain and update patient information using the main hospital computer system (CaMIS).
About the Role
- Greet patients and arrange appointments as instructed by clinical staff.
- Handle a wide range of enquiries face-to-face and over the telephone.
- Obtain and update patient information using the hospital's computer system (CaMIS).
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Requirements
- Excellent customer care skills.
- Computer skills.
- Good standard of numeracy and literacy.
- Ability to think through problems using your own initiative.
- Commitment to work as part of a departmental team.
Benefits
- Opportunity to work across sites within University Hospitals Tees.
- Inclusive and supportive working environment.
- Health and wellbeing initiatives.
- Staff benefits.
- Opportunities for personal and professional development.
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Application
Please note this post will close at sufficient applicants.
For further details / informal visits contact:
- Name: Nicola Thomas
- Job title: Admin Manager
- Email address: nicola.thomas12@nhs.net
- Telephone number: 01642 850850
Contact details for James Cook University Hospital – Nicola Thomas, Admin Manager
Tel 01642 850850 extension 57154.
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