Apprentice Accommodation team Member

Exciting opportunity for someone enthusiastic about hospitality to join our ever-improving team while developing skills and understanding the Hotel's operations.

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Your job duties will include:

• Housekeeping
• Front of house and reception
• Serving in the restaurant
• Answering customer queries

Where you'll work

23 LONG STREET
TETBURY
GL8 8AA

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

GLOUCESTERSHIRE COLLEGE

Training course

Hospitality accommodation team member (level 2)

What you'll learn

Course contents

• Asks questions to support and direct the guest journey, and responds to, redirects, or escalates guest requests, taking opportunities to signpost other services eg dining, bar.
• Identifies and acts on opportunities to increase sales and guest loyalty.
• Tailors communication to meet guest needs and build rapport.
• Delivers customer service to business standards, checks that guests are satisfied with products or service, and acts on feedback.
• Assists in the resolution of feedback, complaints, and issues.
• Handles room keys and guest property, including lost property, in line with business procedures
• Handles transactions and payments securely.
• Applies packages and allowances to guest purchases, explains packages, allowances, and processes to guests, and takes payments if required.
• Communicates within and between teams to ensure operational effectiveness and efficiency.
• Reports or records faults, issues or damage to e.g. equipment, rooms, and escalates guest feedback as appropriate.
• Follows steps of food service for relevant business e.g. set up, reset, touch points, sequence of service.
• Follows food safety and allergen legislation eg handling, labelling, and temperature monitoring.
• Prepares and serves alcoholic and non-alcoholic beverages to business standards.
• Uses on site specialist equipment and technology relevant to business correctly and efficiently.
• Follows sequence for cleaning guest accommodation and public areas in line with business processes and standards for relevant business e.g. touch points, sequence of service.
• Selects and applies hygiene management techniques to maintain a safe, clean environment, including pest and virus control, following COSHH guidelines.
• Handles and disposes of waste safely.
• Manage stock across departments in line with local procedures relevant to own role.
• Complies with health and safety legislation, regulations, security and safety guidelines and procedures, including manual handling, fire safety, emergency evacuation, and lone working.
• Delivers to key performance indicators to support efficiency, performance and profitability within own area of responsibility.
• Uses feedback from managers and team to improve own performance and meet personal goals.
• Attends team briefings and implements instructions, offering input or feedback where relevant within team.
• Manages own time to ensure allocated tasks are completed.
• Reduces the waste of resources, taking sustainability into account, in line with business expectations.
• Follows equity, diversity and inclusion legislation and principles.