Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Level 3 Business Administrator
• Functional skills
• Work based learning

Essential qualifications

• GCSE in:
  • English (grade 6)
  • Maths (grade 6)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail

About DSW Optical

DSW Optical have been supporting independent opticians since 2009. The founder has always believed passionately in the need for independent opticians and suppliers in the marketplace, with 20 years in the optical industry we offer a service to their customers and patients that cannot be achieved when decisions are outsourced away from the clinic. Our team know that high quality service and innovation are needed to support the opticians that work with us and do all possible to do this.

Your earnings can increase over time with an apprenticeship. Find out about potential future pay

Progression onto full time employment

The contact for this apprenticeship is:

• NORTH LANCS. TRAINING GROUP C.I.C.
• Recruitment
• recruitment@nltg.co.uk
• 01254395355

The reference code for this apprenticeship is VAC2000044760.

Closes on Saturday 24 October 2026

After signing in, you’ll apply for this apprenticeship on the company's website.