Business Administrator (Level 3) Apprenticeship

Job Overview

Undertake a range of clerical duties to support delivery of a first-class customer-focused service. Provide support in administration, reconciliation, release upgrade testing, and security access for NEC, Oracle AR, NEC DM, CIVICA Cash System IEG4, Paygate computer systems.

Key Responsibilities

• Production of high-quality, accurate work to agreed performance levels. Work is allocated on a weekly rota, this work should be completed within the specified timescales.
• Assist with ensuring DWP Data Hub Uploads and Downloads are processed daily and in line with specified timescales.
• Assist with the preparation of system schedules.
• Assisting with the processing of critical business processes in line with predetermined schedules, timetables, and procedures.
• Assist with the planning, testing, and implementation of new systems and software (working out of office hours may be required on occasions for testing, live implementation, and year-end).
• Assist in maintaining and reviewing system access and security.
• Assist with business transformation projects.
• Liaison (verbal and written) with the ICT division, system users, and customers.
• Assisting with system document design and set up.
• Assisting with system reconciliation, ensuring timely and accurate recording.
• Assist with ensuring Council Tax, BID, Business Rates, Sundry Income & Housing Benefit suspense accounts are monitored, and payments are located and allocated onto customer accounts in a timely and accurate manner and dealing with complex queries relating to these areas.
• Assist with the update and amending of Service Support & Development procedures as required.
• To identify personal training needs, undertake training, and routinely update personal training plan.
• Any other appropriate duties as and when required.

Work Location

Council House
Manor Square
Solihull
West Midlands
B91 3QB

Training Details

Training Provider

COVENTRY AND WARWICKSHIRE CHAMBERS OF COMMERCE TRAINING LIMITED

Training Course

Business Administrator (Level 3)

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Course Contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information, and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports, and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports, and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing, or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themselves to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings, and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor, and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.