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Apprentice Admin Systems Support Officer
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Solihull Metropolitan Borough Council
Hours
Full Time
Location
Flexible
About the Opportunity
We have an exciting opportunity for someone to join our highly regarded Income and Awards Team as an Apprentice.
About the Role
Working within this dynamic environment you will contribute to the Service Support & Development Team, who provide a first-class administration service for the Teams responsible for processing of:
- Council Tax
- Business Rates
- Sundry Income
- Council Tax Reduction
- Housing Benefit
- Adult Social Care Financial Assessments
Requirements
You will need GCSE's Maths and English grades A*-C or 4-9 (or equivalent Level 2 qualifications) and will be able to demonstrate an equivalent level of numeracy and literacy skills. Great communication skills and accuracy and attention to detail are also essential.
Working closely with other teams within Income and Awards, you will be able to develop your knowledge and expertise in a broad range of processes.
As you develop in this role you will:
- Support the efficient running of all Income & Awards systems, including timely production of outputs and distribution of reports.
- Support the various transformation projects within Income & Awards, focussing on admin and/or system testing.
- Ensure all your key work items are completed on time with particular attention to accuracy and attention to detail.
- Reconcile key council systems to ensure robust controls are met.
- Maintain a strong customer focus, at all times.
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Working Conditions
The team’s official base is in our central Solihull offices; however we are currently working on a hybrid basis, which may include a combination of office and home-based working. The specifics of this can be discussed with the successful candidate and as such, we can be flexible regarding geographical location. However, you will be required to attend the central Solihull offices periodically for meetings/training etc.
Benefits
- A friendly working environment with a range of flexible and agile working options including flexi leave up to 24 days per year.
- Generous annual leave entitlements
- Family and carer friendly policies
- Opportunities for training and development
- Access to our Employee Assistance Programme – a 24 hour independent, free and confidential advice and support service
- Access to the Local Government Pension Scheme
- Employee benefits including a staff discount card.
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Application Process
To apply, please click on the link below.
Please note we do not accept CVs.
If you have a specific question or require further information regarding this post, please contact Malcolm Adkins, Service Support & Development Manager, via email: madkins@solihull.gov.uk
Important Dates
- Closing date: Tuesday 18 August 2026
- Interview Date: Wednesday 2 September 2026
Please note that we reserve the right to close the job earlier if we receive a high volume of applications. We therefore encourage you to complete your application at your earliest opportunity.
This post requires a Baseline personnel security (BPS) check
Additional Information
Solihull Council has a responsibility for, and a commitment to, safeguarding and promoting the welfare of children, young people and adults at risk and requires all staff and volunteers to share this commitment.
Attached documents
JDPS - Final.docx
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