Find an apprenticeship
Apprentice - Administration and Clerical Assistant
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
The Royal Wolverhampton NHS Trust
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve.
Wage
£15,600 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Minimum wage rates
Training course
Customer service practitioner (level 2)
Hours
Monday to Friday 9am to 5pm.
37 hours 30 minutes a week
Start date
Thursday 1 October 2026
Duration
1 year 3 months
Positions available
1
Most of your apprenticeship is spent working
You’ll learn on the job by getting hands-on experience.
What you'll do at work
Whilst in the development role the apprentice will work towards the following:
- To always operate within the local Standard Operating Procedures relevant to the area of work.
- To provide administrative support (such as filing, scanning, typing, data input, photocopying, booking rooms, ordering stationery, saving documents as instructed) as directed by the senior members of staff.
- To assist and/or deal with (as appropriate) enquiries and information requests via face-to-face, telephone and email by way of message taking, conveying messages verbally and/or transferring calls, checking individual calendars as necessary, whilst maintaining confidentiality at all times.
- To respond to all emails, correspondence and telephone calls and liaise with other departments within the Trust in a friendly and professional manner, when assigned to that task.
- To provide administrative support to meetings including preparing agendas and taking accurate minutes at relevant meetings.
- To provide administrative duties in a professional, polite and timely manner with attention to providing customer care of the highest standard.
- To input, retrieve and update information and records using the departmental and Trust computer systems, as required.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Where you'll work
New Cross Hospital
Wolverhampton Road
Heath Town
Wolverhampton
WV10 0QP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CITY OF WOLVERHAMPTON COLLEGE
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Training schedule
Training will take place online within the workplace.
Training duration - 7.5 hours per week.
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Team working
About this employer
The Royal Wolverhampton NHS Trust is one of the largest NHS Trusts in the West Midlands providing primary, acute and community services. We have been nationally recognised for providing excellence in healthcare; we are home to the busiest and most technologically advanced Cardiac Centre in the West Midlands.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Following completion of the apprenticeship, there may be scope to complete the next level apprenticeship or the chance to apply for substantive positions within the Trust.
Ask a question
The contact for this apprenticeship is:
The Royal Wolverhampton NHS Trust
Joanne Rogers
joannerogers@nhs.net
The reference code for this apprenticeship is VAC2000047615.
Apply now
Closes in 9 days (Friday 21 August 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills