Apprentice Administration Assistant

Planning Services, Technical Support Team is recruiting two Apprentice Administration Assistants (Level 3) committed to completing the 21-month programme, where you will also earn a Level 3 Business Administrator qualification.

Wage

£24,572 a year

Minimum wage rates (opens in new tab)

• Age 16-17 £15,468 (£8.24 per hour)
• Age 18-20 £20,987 (£11.18 per hour)
• Age 21+ £24,572 (£13.09 per hour)

Training Course

Business Administrator (Level 3)

Hours

Monday - Friday, 9.00am - 5.00pm (7.20 hours per day on a flexitime basis). There will be some opportunity to work from home. 36 hours a week

Start Date

Monday 2 November 2026

Duration

1 year 9 months

Positions Available

2

Main Duties

• To provide data input and administrative support in planning service processes, including building control, development management, planning policy and land charges, to ensure that statutory and departmental service plan targets are met.
• Assist in the development, support, and maintenance of the division’s electronic, monitoring, and administrative systems to ensure effective service delivery.
• Assist in the processing of correspondence, reports, and other documents.
• Maintenance of databases, providing information to the Service, involving inputting details, generating documents and standard reports, and spatial data capture.
• Validation of planning and related applications, building regulation applications, and land charge search requests.
• Provide excellent customer service by telephone and at the public reception facility.
• To undertake all other duties as required and commensurate to the post.

Where You'll Work

Magdalen House
30 Trinity Road
Bootle
L20 3NJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training Provider:
SOUTHPORT EDUCATION GROUP
Training Course:
Business Administrator (Level 3)

Understanding apprenticeship levels (opens in new tab)

What You'll Learn

Course Contents:

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information, and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports, and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports, and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing, or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings, and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor, and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.