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Apprentice Administration assistant
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An established care provider launching an exciting new branch in Doncaster. You will play an important role in its growth while gaining hands-on experience in recruitment, onboarding and office administration. This is a fantastic opportunity to grow alongside our friendly, caring team.
Most of your apprenticeship is spent working
You’ll learn on the job by getting hands-on experience.
What you'll do at work
Full training and ongoing support will be provided.
- Supporting recruitment activities, including advertising vacancies and responding to candidate enquiries
- Contacting applicants and arranging telephone, Microsoft Teams and face-to-face interviews
- Preparing interview documents and assisting with candidate communication
- Supporting pre-employment checks, including references, DBS applications and right-to-work documentation
- Helping successful candidates through the onboarding process
- Preparing induction information and helping to coordinate training dates
- Updating recruitment trackers, databases and internal systems accurately
- Maintaining organised and confidential electronic and paper records
- Answering telephone calls and responding to emails professionally
- Meeting and greeting candidates, visitors and new employees
- Preparing letters, forms, emails and other correspondence
- Supporting recruitment events, job fairs and community engagement activities
- Assisting with general office duties and the day-to-day running of the Doncaster branch
- Providing administrative support to the line manager and wider team
- Attending team meetings and taking notes or preparing documents when required
- Carrying out other appropriate administrative duties requested by the line manager
The apprentice will learn how recruitment and onboarding operate within a regulated care organisation. They will be supported to develop confidence, organisation, communication, customer-service and administrative skills while working as part of a friendly and growing team.
The ideal Candidate
- Good verbal and written communication skills
- A friendly, polite and professional manner
- Good organisational and time-management skills
- Attention to detail and the ability to enter information accurately
- Basic knowledge of Microsoft Office, including Word, Outlook and Excel
- Confidence using computers and a willingness to learn new systems
- Ability to manage different tasks and follow instructions
- Ability to work independently and as part of a team
- Respect for confidentiality when handling personal information
- A helpful and positive approach when speaking with candidates, employees and visitors
- Reliability, punctuality and a willingness to learn
- Confidence asking questions and seeking support when unsure
- An interest in recruitment, administration and working within the care sector
- Previous recruitment, administration or care experience is not essential, as full training and support will be provided
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Where you'll work
Unit 1
Water Vole Way
Doncaster
DN4 5JP
Apprenticeships include time away from working for specialist training
You’ll study to gain professional knowledge and skills.
Training provider
DN COLLEGES GROUP
Training course
Administration assistant (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
- Receive, retrieve, process, record and store information and data.
- Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
- Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
- Handle and communicate information in line with organisational policies, procedures and security requirements.
- Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
- Plan and review administration tasks allocated by supervisor.
- Maintain professional relationships with stakeholders.
- Monitor and report on the use of resources such as materials, equipment and supplies.
- Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
- Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
- Use continuing professional development including self-reflection to support current and future training and development needs.
- Use communication tools to respond to stakeholders using professional language and organisational etiquette.
- Operate within agreed health and safety standards.
- Use time management tools to meet deadlines.
- Handle feedback following expected professional etiquette.
- Maintain wellbeing, accessing organisational support mechanisms if required.
- Review and check own work.
- Use cloud services to share documents for use and or collaboration.
- Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
- Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.
Training schedule
Training will be at Doncaster College where you will access a wide range of facilities on offer.
- Day release: You will undertake The Level 2 Administration assistant apprenticeship standard.
- https://skillsengland.education.gov.uk/apprenticeships/st1472-v2-0
- You will undertake Functional Skills for English and/or Maths if needed.
- You will undertake both on and off the job training by a team of industry-qualified professionals to give you the best skills, knowledge, and experience.
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More training information
We need to ask all applicants whether they have any relevant criminal convictions and or pending investigation as defined by the Rehabilitation of Offenders Act 1974. Relevant meaning offences against a person, whether violent or sexual, offences involving drugs or controlled substances, or theft. A declaration of a relevant Criminal Conviction will result in a Risk Assessment being carried out to determine whether the applicant poses a risk to the welfare or safety of others. This does not include warnings, cautions, reprimands and (for example) speeding fines / points.
A YES ANSWER DOES NOT AUTOMATICALLY EXCLUDE YOUR APPLICATION.
Desirable qualifications
- GCSE in:
MATHS AND ENGLISH (grade 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Other requirements
- Full UK Driving Licence if possible.
- You must be able to travel to and from work and college.
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
The Apprenticeship National Minimum Wage guide is updated every April (ANMW): https://www.gov.uk/national-minimum-wage-rates
New Concept Care & Nursing (NCCN) is an established care provider delivering high-quality, person-centred support to people within their own homes. Our values of Trust, Respect, Excellence and Kindness guide everything we do.
We are growing our new Doncaster service and are committed to building a caring, professional and supportive team. The successful apprentice will join us at an exciting stage of our development and gain valuable experience across recruitment, onboarding and office administration.
At NCCN, we invest in our employees, encourage learning and development, and provide a friendly working environment where everyone’s contribution is valued.
https://nccn.org.uk/ (opens in new tab)
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Successful completion of the apprenticeship could lead to a higher-level apprenticeship or full-time employment for the right candidate. Several opportunities for career progression on completion.
The contact for this apprenticeship is:
DN COLLEGES GROUP
Katie Hiles
The reference code for this apprenticeship is VAC2000052046.
Closes in 8 days (Tuesday 22 September 2026 at 11:59pm)
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