Apprentice Administration Assistant

Join us to develop and expand your knowledge and skills with a Level 2 Apprenticeship! This is an entry-level position, where you'll work with the MIS Team in our Plymouth City Centre office, learning how to support our teaching teams with a range of administration services that will really help kick start your business career.

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The job role here at ATL is quite diverse, so you'll get a really useful range of experience. Full on-the-job training will be given and you will be mentored by a highly experienced Manager, with additional support from the rest of our friendly Central Services team and specialist tutors.

• We'll support you in developing your administrative and customer service support skills (in-person, via telephone or online/remote) for Achievement Training customers, visitors and guests
• You'll learn how to maintain accurate and effective computerised and manual records, ensuring that office digital and hard copy filing is up-to-date at all times and help to resolve queries from staff and learners regarding their studies and funding
• You'll support the team in ensuring all learner records, other company documents, and data are processed efficiently and securely
• Training on and off-the-job will enable you to give clear information, advice and guidance or refer to relevant colleagues as needed

Where you'll work

Norwich Union House St Andrews Cross Plymouth PL1 1DN

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider ACHIEVEMENT TRAINING LIMITED

Training course Administration assistant (level 2) Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Receive, retrieve, process, record and store information and data.
• Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
• Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
• Handle and communicate information in line with organisational policies, procedures and security requirements.
• Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
• Plan and review administration tasks allocated by supervisor.
• Maintain professional relationships with stakeholders.
• Monitor and report on the use of resources such as materials, equipment and supplies.
• Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
• Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
• Use continuing professional development including self-reflection to support current and future training and development needs.
• Use communication tools to respond to stakeholders using professional language and organisational etiquette.
• Operate within agreed health and safety standards.
• Use time management tools to meet deadlines.
• Handle feedback following expected professional etiquette.
• Maintain wellbeing, accessing organisational support mechanisms if required.
• Review and check own work.
• Use cloud services to share documents for use and or collaboration.
• Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
• Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.