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Apprentice Administrative Assistant - Court of Protection
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About the Role
We are looking for an enthusiastic and reliable Apprentice Administrative Assistant to join our Court of Protection team. This is an excellent opportunity for someone looking to start their career in a professional office environment whilst gaining valuable qualifications, skills, and experience.
As an Apprentice Administrative Assistant, you will play an important role in supporting the team with a variety of administrative tasks.
Working closely with our Client Support Assistant on a daily basis, you will receive full training, supervision, and support throughout your apprenticeship, with opportunities to develop your skills and build a long-term career within the firm.
Key Responsibilities
- Contacting utility companies and other organisations to obtain meter readings and account information
- Arranging and coordinating meetings for members of the Court of Protection team
- Collating and preparing documents for files, meetings, and applications
- Requesting and collecting proof of expenditure, benefits, assistance, and other supporting documentation
- Updating client records and internal systems accurately
- Scanning, filing, and organising documents electronically and in paper files
- Processing incoming and outgoing correspondence
- Supporting the team with general administrative and office duties
- Assisting with document preparation and case management administration
- Providing excellent service to clients, colleagues, and external organisations
Where You'll Work
The Long Barn
Fornham Business Court
The Drift
Fornham St Martin
IP31 1SL
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training Provider
W S Training Ltd.
Training Course
Business Administrator (Level 3)
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What You'll Learn
Course Contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information, and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports, and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports, and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
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Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing, or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation, e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources, e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings, and creates action logs as appropriate. Takes responsibility for logistics, e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor, and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training Schedule
This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Desirable Qualifications
- GCSE in:
- English (grade level 4)
- Maths (grade level 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem-solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non-judgemental
- Patience
Other Requirements
We are looking for someone who:
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- Has a positive attitude and a willingness to learn
- Is organised and able to manage tasks effectively
- Has good attention to detail
- Demonstrates strong communication skills, both written and verbal
- Is confident speaking to people on the telephone
- Can work as part of a team
- Has a good knowledge of Microsoft Office or is willing to learn
- Is professional, reliable, and trustworthy
We are committed to supporting your development and will provide:
- Full training in all aspects of the role
- Ongoing supervision and mentoring from experienced team members
- Support towards completing your apprenticeship qualification
- Regular feedback and development opportunities
- Exposure to a specialist area of legal services
About This Employer
The Firm
Ashtons Legal is a growing firm in the East of England with a focus on providing excellent legal advice to a diverse range of individuals, institutions, and executives across our region and beyond.
We are a friendly and supportive team of professionals working together to make sure our clients get the best advice possible. Our firm has a flexible reward and benefit structure and a culture of openness with an innovative leadership looking to the future.
The Court of Protection Team
Our Court of Protection team work with people who no longer have the mental capacity to deal with their own affairs and require the support of others to act on their behalf. This may be due to age-related illness or an accident. Once it becomes apparent that someone will require assistance in managing their affairs, we will meet with that person and family members to discuss more fully how we can provide assistance. Our Court of Protection specialist team assist clients throughout the UK from our East Anglia offices.
https://www.ashtonslegal.co.uk/contact-us/solicitors-in-bury-st-edmunds/ (opens in new tab)
Company Benefits
Why Join Us?
- Supportive and friendly team environment
- Structured training and mentoring
- Opportunity to gain recognised qualifications
- Meaningful work supporting vulnerable clients
- Clear career development opportunities
- A role where you can develop skills for a long-term professional career
After This Apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
This role offers excellent opportunities for growth and development. Successful candidates will gain valuable experience within a professional legal environment and may have the opportunity to progress into further administrative, legal support, or specialist roles within the business.
Ask a Question
The contact for this apprenticeship is:
W S Training Ltd.
Skills Team
skills@wstraining.co.uk
The reference code for this apprenticeship is VAC2000048312.
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