North Lancs Training Group in Accrington

Apprentice Administrative Assistant

The successful candidate will work towards completing a Level 2 Administrative Assistant apprenticeship over the duration of 13 months.

Wage

• £14,560 for your first year, then could increase depending on your age
• National Minimum Wage rate for apprentices
• Minimum wage rates (opens in new tab)
• Competitive salary opportunities

Training Course

Administration assistant (level 2)

Hours

• Monday - Friday, 9.00am - 5.00pm.
• 35 hours a week

Start Date

Monday 26 October 2026

Duration

1 year 1 month

Positions Available

1

What You'll Do at Work

Want a role where every day is different?

Join our team and support departments across the whole business, helping keep everything organised, running smoothly and making a real difference!

The successful candidate's key responsibilities will include:

• Support different departments with day-to-day administration
• Answer calls, emails and enquiries
• Keep records and systems up to date
• Organise meetings, diaries and appointments
• Get involved with various teams wherever support is needed

Where You'll Work

The Old Bakery, Grange Lane
Accrington
Lancashire
UK
BB5 2BU

What You'll Learn

• Receive, retrieve, process, record and store information and data.
• Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
• Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
• Handle and communicate information in line with organisational policies, procedures and security requirements.
• Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
• Plan and review administration tasks allocated by supervisor.
• Maintain professional relationships with stakeholders.
• Monitor and report on the use of resources such as materials, equipment and supplies.
• Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
• Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
• Use continuing professional development including self-reflection to support current and future training and development needs.
• Use communication tools to respond to stakeholders using professional language and organisational etiquette.
• Operate within agreed health and safety standards.
• Use time management tools to meet deadlines.
• Handle feedback following expected professional etiquette.
• Maintain wellbeing, accessing organisational support mechanisms if required.
• Review and check own work.
• Use cloud services to share documents for use and or collaboration.
• Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
• Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.