Axis CLC

Axis CLC is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the Southeast. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant.

About the Role

Becoming an apprentice at Axis CLC is an excellent opportunity to gain practical experience and training. You will work alongside experienced colleagues, whilst learning on the job. You will be expected to attend school/college once a week as part of your apprenticeship. Upon successful completion of your apprenticeship, you could be offered a permanent position.

To work with the Apprentice team learning the skills and gaining experience of Business Administration whilst studying towards completion of the Level 3 Apprenticeship.

What You’ll Deliver

• Provide customer service to residents and customers.
• Arrange appointments for residents with trades people in a cost effective and organised manner.
• Dealing with queries from residents and changing appointments.
• Rescheduling appointments using our planning tools.
• Logging current jobs onto our job management system/database.
• Updating and changing information as the job changes.
• Ordering equipment needed for the job.
• Work as an integral team member with other apprentices, Axis operatives, clients, customers, and tenants.
• Keeping all activity logged and up to date in an accurate manner.
• Liaising with staff at customer sites keeping them up to date with progress information.
• Follow the company’s policies and procedures at all times.
• Cooperate with colleagues from other departments in a timely manner if and when necessary.
• Provide information to your Line Manager in a timely manner when requested to do so.
• Follow and support policies, procedures, initiatives, and work instructions related to sustainability improvement and environmental compliance.
• Ensure college course attendance is 100% and college absence communicated to your Line Manager and Apprentice Co-ordinator every time you fail to attend college.
• Communicate any absence from work as per your contractual terms and conditions.
• Communicate college requirements for completion of the Level 3 apprenticeship portfolio work with Axis Mentor, Apprentice Co-ordinator, and Line Manager.
• Pass all college exams and projects in each year of college to ensure continued progression in your apprenticeship.