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Apprentice Administrator
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This is an amazing opportunity to gain hands-on experience across a variety of departments at York College!
You will be based within the well-established College & Leadership Administrative Services Team but will have the opportunity to work with various other teams such as Finance, Exam Planning, and Marketing.
What you'll do at work
To provide a full range of administrative support to the College community.
- To provide effective administrative support to all service users, including the Strategic Leadership Team (SLT), College & Leadership Administrative Services (CLAS) and Curriculum colleagues.
- To develop and maintain effective relationships with the CLAS team and wider College community.
- Contribute to meeting team and college priorities while maintaining own professional development.
- Undertake a wide variety of work using Microsoft Office, as well as various administrative tasks.
- Respond to customers in a professional, clear and polite manner whether, in person, by email or by telephone, ensuring accurate, consistent information is given.
- Update and input into the College Information Systems to ensure records are up to date according to internal processes.
- Work flexibly including providing support to College events where appropriate e.g. Student Interview, Information and Open Evenings. Sufficient advance notice and Time in Lieu of Notice (TOIL) will be given.
Where you'll work
Sim Balk Lane
York
North Yorkshire
YO23 2BB
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
YORK COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to:
- Write letters or emails
- Create proposals
- Perform financial processes
- Record and analyse data
Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including:
- Emails
- Letters
- Files
- Payments
- Reports and proposals
Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
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Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Off the job training will take place at York College on a day release basis and the remainder of the training will be in the workplace.
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Essential qualifications
- GCSE in:
- 3 other subjects (grade 4)
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
Other requirements
We welcome applications from candidates living within a 1 hour commute of the workplace.
York College & University Centre is the largest further education college in the region, offering a comprehensive range of courses from Entry Level to degree level. We are committed to upholding our values of ambition, care, respect and success, and are dedicated to providing the highest standards of education and support to all our students and apprentices.
We have approximately 4,200 school leavers, 1,200 apprentices, 2,000 adult students, and 400 higher-level students studying with us.
With a vibrant working environment, excellent transport links to the city centre and surrounding area, plus on-site parking, you will find York College to be a fulfilling and supportive place to work. As a member of College staff you will have full use of the College facilities including free gym membership at the Athletic Suite, our brand new state of the art gym.
https://www.yorkcollege.ac.uk/ (opens in new tab)
Company benefits
You can find full details of staff benefits on our job vacancies page, just below the current vacancies. Be sure to explore the range of additional benefits and perks that make York College a brilliant place to work.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Successful completion of the apprenticeship may lead to an ongoing position with York College.
The contact for this apprenticeship is:
YORK COLLEGE
Apprenticeships@yorkcollege.ac.uk
01904 770368
The reference code for this apprenticeship is VAC2000045778.
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