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Apprentice Administrator Croydon
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Apprentice Administrator
Croydon (CR0 2LA)
Closes in 10 days (Friday 9 October 2026 at 11:59pm)
Posted on 28 September 2026
Summary
Our client, a specialist nurse-led, registered provider of supported living, community outreach, and complex care, are looking for a reliable, accurate administrative apprentice to work across their coordination and recruitment teams whilst completing a Level 3 Business Administrator apprenticeship.
- Wage: £16,000 a year
- Training course: Business administrator (level 3)
- Hours: 37.5 hours per week, Monday to Friday, 9.00am to 5.00pm, with a 30-minute unpaid lunch break.
- Start date: Monday 12 October 2026
- Duration: 1 year 3 months
- Positions available: 2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Core administration
- Answer and direct telephone calls and shared inbox emails promptly and courteously, taking accurate messages and passing them to the right person the same day
- Produce, format, and proofread letters, emails, forms, and routine documents using company templates
- Enter and update information accurately across all digital systems, including [rostering / care management system], [applicant tracking system or recruitment tracker], and Microsoft 365
- Maintain electronic filing
- Arrange meetings, book rooms, prepare agendas, and take clear action notes when asked
- Keep trackers and spreadsheets up to date and flag gaps, errors, or overdue items to the line manager
- Welcome visitors and candidates to the office and follow signing-in procedures
Care coordination support
- Support Care Coordinators to prepare, update, and publish staff rotas for supported living and community outreach services
- Contact staff to offer available shifts and record responses
- Decisions on who covers a shift remain with the Care Coordinator or manager
- Log sickness, absence, lateness, and shift changes accurately so that rotas, timesheets, and payroll information agree
- Carry out routine checks of timesheets against rotas and report discrepancies for the coordinator to resolve
- Monitor staff training and compliance expiry dates on the training matrix and send reminders so that no one is rostered with a lapsed mandatory requirement
- Book staff onto training and supervision sessions and maintain attendance records
- Prepare visit schedules, staff allocation sheets, and routine reports for Care Managers and Registered Managers
- Work and coordinate colleagues, including the remote coordination team, using agreed handover notes so that nothing is lost between teams
Recruitment and onboarding support
- Upload job adverts to job boards from approved wording and keep the vacancy tracker current
- Acknowledge applications, log candidates on the recruitment tracker, and keep every candidate's status up to date
- Schedule telephone screens and interviews, send confirmations and interview packs, and prepare interview rooms or video links
- Once trained and signed off, carry out first-contact calls using the company's approved script to confirm availability, location, driving status, and right to work documents held. Suitability decisions remain with the Recruitment Manager
- Request and chase references, employment history evidence, and gap explanations, and record what has been received and when
- Assist with DBS applications and the collection of identity and right to work documents for verification by an authorized colleague
- Build and maintain staff recruitment files against internal employment checklists so that each file evidences the information required by Regulation 19 and Schedule 3 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
- Book new starters onto induction and mandatory training, issue starter paperwork, and confirm that a file is complete before it is passed for manager sign-off
- Produce weekly recruitment activity figures for the Recruitment Managers
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Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
- Training provider: INVOLVE SELECTION LIMITED
- Training course: Business administrator (level 3)
What you'll learn
Skilled in the use of multiple IT packages and systems relevant to the organisation to:
- Write letters or emails
- Create proposals
- Perform financial processes
- Record and analyse data
Examples include MS Office or equivalent packages.
Able to choose the most appropriate IT solution to suit the business problem.
Able to update and review databases, record information, and produce data analysis where required.
Produces accurate records and documents including:
- Emails
- Letters
- Files
- Payments
- Reports and proposals
Makes recommendations for improvements and present solutions to management.
Drafts correspondence, writes reports, and able to review others' work.
Maintains records and files, handles confidential information in compliance with the organisation's procedures.
Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement.
Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation.
Demonstrates ability to influence and challenge appropriately.
Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing, or on digital platforms.
Uses the most appropriate channels to communicate effectively.
Demonstrates agility and confidence in communications, carrying authority appropriately.
Understands and applies social media solutions appropriately.
Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard.
Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work.
Is able to review processes autonomously and make suggestions for improvements.
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Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly.
Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities, and time in order to successfully meet deadlines.
Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation).
Manages resources e.g. equipment or facilities.
Organises meetings and events, takes minutes during meetings, and creates action logs as appropriate.
Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor, and report.
Plans required resources to successfully deliver projects.
Undertakes and leads projects as and when required.
Training schedule
The successful applicant will complete and obtain a Level 3 Business Administrator Apprenticeship through Vocate Training.
- 4-6 Weekly 1-2-1 Sessions with your tutor
- Off-the-job training will follow the time allocations outlined in the Occupational Standard
- The course is a 12–18 month programme
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
- Skills: Communication skills, IT skills, Attention to detail, Customer care skills, Administrative skills, Team working
About this employer
We are dedicated to delivering high-quality, person-centred care that empowers individuals to live independently, safely, and with dignity. Whether you’re seeking support for yourself or a loved one, we are here to walk alongside you every step of the way. We specialise in Home Care, Complex Care, Autism & LD, SEND, Mental Health Care, and Supported Living Services, designed to meet a wide range of needs including elderly care, disability support, post-hospital recovery, and long-term assistance.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
A full-time position is expected following successful completion of the apprenticeship.
The administration role may be a gateway to further career opportunities, such as management or senior support roles.
Ask a question
The contact for this apprenticeship is:
- Company: INVOLVE SELECTION LIMITED
- Contact person: James Brooklyn
- Email: james.brooklyn@vocate.training
- Phone: 07879860578
- Reference code: VAC2000055885
Apply now
Closes in 10 days (Friday 9 October 2026 at 11:59pm)
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