Get Set UK
Apprentice Administrator
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Apprentice Administrator (Level 3)
Start your career. Build skills that last.
This is more than an opportunity to gain a qualification. It is a chance to start a professional career in administration while learning on the job, building confidence and taking on real responsibility from day one.
As an Apprentice Administrator, you will support our RESTART team and help keep a busy, people-focused office running smoothly. You will welcome clients, answer calls, organise appointments, maintain accurate records and support colleagues with essential administration, while completing your Level 3 apprenticeship learning alongside the role.
You do not need previous office experience. We are looking for potential, reliability and a genuine willingness to learn.
Before you apply: the essentials
To be considered, your CV and application must clearly demonstrate:
- GCSE English and Maths at Grade 9-4 (Grade C equivalent) or above.
- A genuine interest in building a career in administration, business support or customer service, and commitment to completing the Level 3 apprenticeship.
- Clear, polite communication and confidence speaking with people face to face or by telephone.
- Basic digital skills, including using computers, email and Microsoft Office or similar applications.
- Evidence of reliability and commitment through education, employment, volunteering, caring responsibilities, clubs or other activities.
- Evidence of completing tasks, coursework, projects, responsibilities or agreed objectives.
- Good attention to detail, organisation and the ability to follow instructions and agreed processes.
- Willingness to ask questions, receive feedback and keep developing your skills.
Previous administration or office experience is not required. We are interested in what you can learn as well as what you can already do.
Useful, But Not Essential
- Customer service or experience dealing with members of the public.
- Experience organising appointments, activities, records or information.
- Familiarity with Word, Excel, Outlook or similar digital tools.
The real job
You will often be the first person a client speaks to and the first face they see when they arrive. You will welcome visitors, answer incoming calls, respond to straightforward enquiries and make sure people reach the right colleague.
Alongside reception, you will support RESTART Advisers with appointment booking, diaries, outbound client calls, scanning, filing, correspondence and accurate record keeping. Once trained, you may also provide basic Information, Advice and Guidance.
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You will handle personal information, so accuracy, confidentiality and professionalism matter.
Learn, develop and build your career
An apprenticeship gives you something different from simply studying for a qualification. You will learn while doing meaningful work, with opportunities to put new skills into practice straight away.
You will develop experience in administration, customer service, communication, digital systems, diary management and professional working. You will learn how a structured service operates and build examples of real responsibilities and achievements that can strengthen your future career.
There will be plenty to learn. We do not expect you to arrive knowing everything. We do expect you to be curious, dependable, open to feedback and willing to take increasing ownership as your skills develop.
What Success Looks Like
- Clients receive a welcoming, professional service.
- Appointments and records are accurate, agreed actions are completed and colleagues can rely on your support.
- You make progress with your apprenticeship, learn from feedback and become increasingly confident and capable in your role.
The working reality
This is a busy, client-facing office where priorities can change during the day. You will balance visitors, telephone calls, appointments, administration and apprenticeship learning. Being punctual, organised and willing to ask for help when you are unsure will be important.
What You Get
- 25 days' annual leave, increasing with service.
- Vitality health and wellbeing support, including GP services, mental health support and physiotherapy.
- 24/7 Employee Assistance Programme, including up to six counselling sessions a year and legal, financial and debt guidance.
- Workplace pension, with salary sacrifice available subject to eligibility and scheme rules.
- Share buy scheme.
- Up to £360 a year through IncentFit for eligible activities.
- Wellbeing, retail, fitness, travel and mobile discounts, including 20% off eligible EE mobile plans.
About Get Set UK
Get Set UK delivers employment, skills, apprenticeships, health and justice services, helping people overcome barriers and progress towards meaningful, sustainable employment. We are part of Palladium, a global impact organisation with more than 60 years' experience delivering programmes and solutions internationally.
Our values are Be Ambitious, Be Proud, Be Considerate, Be Inspiring and Own It, and they shape how we work with colleagues, participants and partners.
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Recruitment process
Apply through our recruitment platform and complete the short initial questionnaire. If you start your application through Indeed or LinkedIn, you will still need to complete this step before we can review your application.
We assess your CV and application against the essential criteria and the evidence you provide. Keep your CV clear and concise and focus on relevant examples from education, work, volunteering or other responsibilities that show what you personally did, achieved or completed.
If shortlisted, the process may include a recruitment call or Teams conversation, role-related questionnaire, assessment or testing, and a hiring-manager interview with a task or practical exercise where relevant.
Get Set UK is committed to safer recruitment practices to help protect our colleagues and the people we support.
As part of our recruitment process, you will be required to provide a complete and accurate history of your employment and other relevant activity for the previous five years, including explanations for any gaps, together with referee details covering the previous three years.
Please ensure the information you provide is complete and accurate, as we may be unable to progress your application until our safer recruitment requirements have been completed.
Depending on the role, further pre-employment checks may include references, right-to-work checks, DBS checks and/or other appropriate vetting.
Any offer is conditional on satisfactory applicable checks. Preparation, responsiveness and attention to detail matter throughout the process.
Eligibility and inclusion
You must have the full right to work in the UK. Sponsorship is not available for this role.
Get Set UK is a Disability Confident and Equal Opportunity Employer. Reasonable adjustments are available throughout recruitment.
If you are ready to learn, take responsibility and turn your Level 3 apprenticeship into the start of a professional career, apply today.
Additional Information
We reserve the right to close applications early, so we encourage early applications.
Get Set UK is a Disability Confident and Equal Opportunity Employer. We welcome applications from all suitably qualified individuals and are committed to supporting physical and mental wellbeing at work. Reasonable adjustments are available throughout the recruitment process if required.
This role is subject to satisfactory recruitment checks and a commitment to safeguarding learners and clients.
Get Set UK does not accept unsolicited CVs from agencies.
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