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Business Administrator Apprenticeship
Overview
To support the work of the practice by undertaking a variety of administrative, clerical and other related tasks as required.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The job description is a guide to the position and not an exhaustive list.
- Conducting filing tasks so that written or computer information is easily accessible and secure
- To provide support to the reception and administration teams in the production of letters, reports, minutes, memorandums, etc., in an accurate and quality manner
- To carry out scanning tasks as required
- Provide support to the reception and administration teams in the timely actioning of delegated tasks
- To liaise and arrange meetings (to include the booking of rooms) as required, and to attend meetings and take minutes if and when required
- To receive incoming and initiate outgoing telephone calls as directed in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries
- To assist with the gathering of statistics and information when required
- Assist in all other clerical and administrative duties as required
- In liaison with the management team, maintain adequate supplies of office stationery
- To work with the reception and administration teams to maintain up-to-date patient registrations at the practice
- To work and support the management team in the daily management of the practice, including health and safety, staffing, infection control, QOF, premises, Patient Representative Group, Practice newsletter, Immunisations, Enhanced services, Summary Patient Records, and any other area relevant to the role
- To carry out all post-related tasks on a daily basis
- Other duties and responsibilities that fall within the remit of the position, following discussion and agreement
Full job description will be provided to successful applicants.
Where you'll work
PRESTIGE PARK
COLNE ROAD
BURNLEY
BB11 1PS
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BURNLEY COLLEGE
Training course
Business administrator (level 3)
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What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to:
- write letters or emails
- create proposals
- perform financial processes
- record and analyse data
Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
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Training schedule
The successful applicant will enrol at Burnley College
Day release at Burnley College
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Customer care skills
- Administrative skills
- Non judgemental
Other requirements
The candidate will be exposed to working within our reception and administrative area and in due course working within the Total Triage room providing reception/administrative support of the clinical team during the apprenticeship
There will be an expectation to work between 08.00 and 18.30 linked to working patterns and area of work
Reception shifts are 08.00 - 16.00 and 10.30 - 18.30 (30 mins unpaid for lunch)
Total Triage admin is also shift pattern 08.00 - 16.00 and 10.30 - 18.30 (30 mins unpaid for lunch)
Welcome to Prestige Medical Group. Located in Burnley, we provide high quality healthcare to over 16'000 patients. https://prestigemedicalgroup.co.uk/ (opens in new tab)
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Potential for full-time employment upon successful completion of the apprenticeship
The contact for this apprenticeship is:
BURNLEY COLLEGE
Themis
01282 733005
The reference code for this apprenticeship is VAC2000052450.
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