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Apprentice Administrator
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About the Role
AGG are looking for an organised, professional and customer-focused person to join their small but friendly team as an apprentice administrator. You will receive mentorship and support to learn your job role and complete your level 3 Business Administrator apprenticeship.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What You'll Do at Work
This is a varied role that is central to the smooth running of the business. You will receive full training on all your duties which will include:
- Answer incoming telephone calls and respond to customer enquiries in a friendly and professional manner
- Schedule Customer testing
- Maintain and update customer records and booking systems
- Prepare and issue invoices accurately and in a timely manner
- Monitor outstanding invoices and follow up with customers regarding overdue payments
- Respond to emails and correspondence promptly
- Carry out general administrative duties
- Liaise with customers, suppliers, and colleagues to ensure excellent service delivery
- Assist with preparing reports and other office documentation as required
- Support the wider team with day-to-day administrative tasks
Where You'll Work
UNIT H1C
MILL
3 THE BUSINESS PARK
PLEASLEY VALE
NG19 8RL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
WEST NOTTINGHAMSHIRE COLLEGE
Training course
Business administrator (level 3)
What You'll Learn
Course Contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
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Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
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Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training Schedule
Business Administrator Level 3.
You will work with expert assessors and tutors to develop new knowledge, skills and behaviours within the profession.
You will experience a blended learning model.
Essential Qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Other Requirements
Due to the location of this business, we strongly recommend that candidates have their own transport or have other reliable transport. There is a bus stop approx. 1 mile away from the business, but the walk is unlit and on a country lane.
About the Company
AGG Electrical Testing offer a nationwide property maintenance service. The business was started by two brothers in 2006 working mainly with local schools and businesses but due to their commitment to delivering a tailored, personal and professional service to every customer and believing in fair pricing, honest communication and quality workmanship, the company has now expanded and supports over 3,000 schools and colleges across the UK, as well as many domestic clients and landlords.
Company Benefits
- Annual leave entitlement will increase by 1-day per year worked, up to a total of 25-days (plus bank holidays).
- Your earnings can increase over time with an apprenticeship.
- Upon successful completion of your apprenticeship there will be opportunities for further training and development within your job role.
Contact Information
The contact for this apprenticeship is:
WEST NOTTINGHAMSHIRE COLLEGE
Libby
apprenticeships@wnc.ac.uk
01623 900290
The reference code for this apprenticeship is VAC2000041914.
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