Job Summary

If you are a motivated, conscientious and highly organised individual, this role is to undertake an Apprenticeship with a Business Administrator Level 3 in an ambitious and passionate team making a difference for families. Do you have experience in administration and want to expand your knowledge and skills?

The apprentice role will include working with systems and technology and liaising directly with people. Work may include maintaining systems to support trainings, the online courses, communications and distribution of resources. You need to be accurate, working with the team to minimise or eliminate mistakes, you need to be flexible and comfortable with change. You need to be willing to contribute ideas for making improvements to our systems, where necessary. You need to like working with people, via phone, video and email.

You will be able to get experience of offering great customer service, representing us in a calm, organised, knowledgeable and friendly manner. You will also be involved in the distribution of resources to customers. The role communicates information with customers and service users regarding Togetherness products, services and distributing. Working is hybrid working between office and homeworking.

You will need to achieve Level 2 English and Maths prior to taking the End Point Assessment if you haven't already achieved GCSE A*- C or 4-9. Duration approximately 18 months to include the end stage assessment.

Main Duties, Tasks & Skills Required

• To provide a comprehensive and full ranging administration/co-ordination service.
• Working in conjunction with colleagues, service users to provide an efficient service.
• Exercise initiative and judgement using acquired skills and knowledge, maintaining confidentiality at all times.
• The post holder will provide an empathic and sensitive point of contact for service users.
• Knowledge and use of various Microsoft Office Software programmes including Outlook, Word, PowerPoint, Excel and other relevant correspondence and other software programmes working with customer orders and training requests.
• The post holder will liaise other administrators/co-ordinators and clerical support workers on a day-to-day basis around training and orders.
• Receiving and dealing with telephone enquiries and engaging in Teams/Zoom meeting as appropriate.
• Input in accordance with Trust policy.
• Maintain an efficient filing system to include correspondence, reports, and other documentation relevant to the department.
• Maintain stock control such as stationery, supplies, equipment.
• To distribute resources purchased by customers using judgement and experience to decide which documents require urgent action, and which may be passed directly to other areas for action and information.
• Participate in arranging conferences, training and other events including venues and hospitality as required.