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Apprentice Aftersales Customer Advisor
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Apprentice Aftersales Customer Advisor
As an Apprentice Aftersales Customer Advisor, you'll be the friendly face and first point of contact for customers visiting our branches. You'll learn how to book vehicles in for servicing and repairs, provide excellent customer service, keep customers updated throughout their vehicle's journey, and support the busy aftersales team.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. As an Apprentice Aftersales Customer Advisor, you will be working in all areas of our Aftersales department, giving you a full and well-rounded understanding of how the department works together. Our aim is to deliver an excellent customer experience both digitally and face to face, so you will be communicating with customers through various channels.
You will be working in a large organisation across various departments acting as the ‘expert’ in Application Software. This will allow you to enhance your digital skills by using multiple platforms, devising solutions and providing help and support to colleagues to relieve the pressure on the technical IT help desk, all while receiving training on how car parts work and which vehicles they work with.
Our training is designed to break down our customer journey and give you a good understanding on how you can deliver a great experience for our customers. Enhancing our customer digital journey is key to our success and we want you to be a part of that.
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There will be a lot of customer interaction in the role, but you will also engage with workshop technicians to provide parts for the vehicles they are working on.
Day-to-day duties
- Reviewing and forward-planning workloads and checking for accurate and detailed information.
- Liaising with the workshop to ensure they have their required parts.
- Receipting, issuing and controlling stock.
- Taking care of customers that are bringing in their vehicles for service/repair.
- Identifying parts required and sourcing parts using parts catalogues and internal systems.
- Communicating with customers on the progress of their vehicle.
- Advising of any faults or repairs required and providing clear and accurate solutions.
- Preparing customer reports and invoices.
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Essential qualifications
- GCSE in:
- Any other subject (grade 4)
- English Language (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
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Arnold Clark
Arnold Clark is Europe's largest independently owned car retailer, with branches across the UK offering new and used vehicles, servicing, repairs, MOTs, vehicle rentals and accident repair services. For over 70 years, we've built our reputation on providing outstanding customer service and investing in our people.
About Our Apprenticeships
Our award-winning apprenticeship programme gives you the opportunity to earn while you learn, gaining a nationally recognised qualification alongside hands-on experience in a real working environment. You'll receive full training, support from experienced mentors, and the chance to develop valuable skills that can lead to a long and successful career with Arnold Clark. Many of our managers and industry experts began their journey as apprentices, making this the perfect first step into the automotive industry.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab). Over 90% of our apprentices are kept on in full-time employment with Arnold Clark after their apprenticeship. And your training doesn’t stop there – you can then go on to become an aftersales advisor, a senior advisor, a supervisor or even an aftersales manager; the list is almost endless!
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