Apprentice Air Freight Support

You will learn all operational functions involved in exporting and importing of different types of cargo to and from global markets - specifically in the Air freight market.

You will also complete the International Freight Forwarder Specialist L3 qualification to support you with the knowledge required for the role.

Day to Day Tasks

• Arranging for air freight shipments to be placed and positioned at specific times
• Booking space on planes for Air Freight shipments
• Creating and modifying required documentation
• Submitting customs entries
• Liaising with customers, suppliers, and international agents
• Ensuring invoices (both received and sent) are accurate
• Providing a strong level of customer service throughout

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Course Contents

• Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
• Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
• Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
• Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
• Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
• Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
• Identify and source data from customers, systems or colleagues.
• Identify and resolve problems in line with responsibilities.
• Create and maintain productive working relationships with internal and external customers.
• Adapt communication based on the situation and the audience.
• Identify problems outside of limits of responsibility and escalate within company policy.
• Communicate in writing, preparing communications on technical matters.
• Communicate with others verbally, including internal and external customers.