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Apprentice Assistant Administrator
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About the Role
A great opportunity to join a brand new team and develop a career in healthcare across a number of administrative roles, including Medical education, Library, Systems support, Operational facilitation, and many more. The Administrator will be an important member of our Learning and Workforce Development team at Bristol NHS Foundation Trust.
What you'll do at work
- Demonstrates a polite and helpful manner when dealing with colleagues and visitors.
- Communicates clearly and courteously by telephone, email, and in person.
- Responds to straightforward queries and refers more complex issues to senior staff.
- Supports a positive and respectful environment where learners feel supported and confident to approach staff in an open and welcoming manner.
- Support a range of colleagues across the learning and development department, including interactions with a cross-section of managers within a matrix structure.
- Directs staff or visitors to appropriate contacts when required.
Professional knowledge and expertise
- Provides basic administrative support under supervision.
- Familiarity with office procedures (training provided if needed).
- Able to use simple digital systems for data entry and filing.
- Understands the need for confidentiality and follows guidance.
- Able to work across a variety of tasks and different points of development and with varying deadlines.
Problem solving and decision making
- Uses available instructions and guidance to respond to routine queries.
- Refers non-standard issues to senior colleagues promptly.
- Organises simple tasks and checks own work for accuracy.
- Signposts a range of enquiries, seeking ways to improve and increase knowledge.
Planning and coordination
- Plans and prioritises own daily tasks with guidance.
- Able to respond appropriately to peaks of work activities, by prioritising and organising own workload.
- Assists with booking rooms or arranging meetings.
- Monitors shared inboxes and forwards messages as directed.
- Prepares basic documents such as letters or forms.
- Supports general administrative duties as directed by the line manager.
Practical and technical skills
- Ability to physically and safely operate tools and equipment required for the learning environment, when appropriate. (e.g. Moving equipment (laptops, projectors, mannequins, boxes of handouts, etc.) to training rooms.
- Setting up the training rooms - Moving furniture in training rooms as required, setting up projectors.
- Demonstrates safe use of office equipment in line with health and safety policy and procedures.
- Indirectly contributes to patient/client care by ensuring timely delivery of training and development for colleagues involved in direct patient care.
- Provides reassurance or basic information to patients, relatives, or carers during incidental contact across the Bristol NHS Group.
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Service development and improvement
- Follows all relevant policies and procedures.
- Provides feedback on processes when asked.
- Supports the implementation of new processes and procedures within the department.
- Ensure compliance with organisational standards in daily tasks.
Finance and resource management
- Uses office equipment responsibly and reports faults.
- Assists with ordering supplies when requested.
Where you'll work
You can select which locations you want to apply for in your application on Find an apprenticeship. This apprenticeship is available in these locations:
- Southmead Hospital, Westbury on Trym, Bristol, Bristol, BS10 5NB
- Bristol Royal Infirmary, Marlborough Street, Bristol, BS2 8HW
Apprenticeships
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BRISTOL NHS FOUNDATION TRUST
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Training schedule
Training will take place at the workplace, with lessons monthly at our Learning and Research building in Southmead Hospital, with one to one tutor support as required. 12 weekly reviews with line manager and training provider to review progress in line with the apprenticeship standard.
Essential qualifications
- GCSE in:
- English (grade C/4)
- Maths (grade C/4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
About this employer
North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1st July 2026 to become Bristol NHS Foundation Trust. This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people. https://www.bristolft.nhs.uk/ (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions. You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab). There could be opportunities to progress to a band 3 role subject to availability and successful interview process. There is also the possibility to progress to the Level 3 Business Administrator apprenticeship.
Ask a question
The contact for this apprenticeship is:
Bristol NHS Foundation Trust
Tom Osborne
thomas.osborne@uhbw.nhs.uk
The reference code for this apprenticeship is VAC2000050446.
Apply now
Closes in 9 days (Thursday 10 September 2026)
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