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Apprentice Bar Manager
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About the Role
A hands-on apprenticeship in a busy pub, giving real experience in bar service, customer care and daily operations. Ideal for someone practical, dependable and keen to learn the trade properly, working across bar, service and the day-to-day running of the business.
What you'll do at work
- Welcome and greet customers in a friendly and professional manner
- Serve customers at the bar, including taking orders, pouring drinks and handling payments
- Provide good customer service and deal directly with guests
- Assist with preparing and serving simple desserts when required
- Help with the day-to-day running of the pub, including cleaning, restocking and setting up
- Support B&B operations, including guest check-ins and breakfast service
- Maintain high standards of presentation in all areas of the business
- Follow all legal and licensing requirements, including age verification and responsible service
- Work as part of a small team and take responsibility for own tasks during shifts
Where you'll work
THE WHITE HORSE INN
THE SQUARE
CLUN
SHROPSHIRE
SY7 8JA
Training provider
THE OPPORTUNITY PROVIDER LTD
Training course
Food and beverage team member (level 2)
What you'll learn
- Serve food and beverages to individual business standards.
- Identify opportunities and apply techniques to increase sales and improve customer experience.
- Tailors communication techniques to meet customer needs and build rapport.
- Maintain a safe, hygienic, and secure working environment.
- Comply with health and safety legislation, regulations, guidelines and procedures.
- Follow food safety and allergen legislation and procedures applicable to own role.
- Use technology and equipment in line with business policy to meet customer needs.
- Handle transactions and payments securely.
- Work as part of a team to ensure that the products and services are delivered on time and in line with business needs.
- Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
- Use professional methods of communication that are tailored to different situations, and individual and team needs.
- Manages own time and workload, prioritising tasks.
- Maintain and rotate stock according to life cycle and business processes.
- Ensure equipment and technology faults and maintenance issues are reported promptly.
- Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
- Keep up to date with changes to products and processes.
- Uses feedback to improve own performance.
- Reduces the waste of resources, taking sustainability into account, in line with business expectations.
- Follows and supports equity, diversity and inclusion legislation and principles.
- Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
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Training schedule
- Training will take place on the job at the pub, alongside regular sessions with HIT Training.
- The apprentice will complete off-the-job training each week, supported by their HIT assessor, with a mix of workplace learning and remote sessions.
- Regular progress reviews will be carried out with the assessor to ensure the training plan remains up to date.
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More training information
- Training will be delivered by HIT Training, combining practical workplace experience with structured learning.
- The programme is delivered over the duration of the apprenticeship, with ongoing support from both the assessor and the employer.
Desirable qualifications
- GCSE in:
- Maths (grade 3)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Other requirements
- You will need to be active to carry the job out. Strength is required as moving stock items is necessary.
About this employer
Small country pub, with rooms selling good quality food and drink. Accommodation for Walkers. A relaxed fun place to be.
Company benefits
- 10% Discount on Food and Beverages
After this apprenticeship
- Your earnings can increase over time with an apprenticeship.
- Increase in hours, depending on the needs of the business.
- On completion of apprenticeship progression to L3 bar manager position confirmed with progression.
- After successfully completing this we would move you to a L4 qualification.
- You will then be able to run the business during the line manager’s absence.
- One of our managers has progressed to run her own pub within our group with help and guidance from us.
Ask a question
The contact for this apprenticeship is:
The White Horse Inn, Clun
Jack Limond
rampanthorselimited@gmail.com
01588671279
The reference code for this apprenticeship is VAC2000023360.
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