Training provider

BURTON AND SOUTH DERBYSHIRE COLLEGE

Training course

Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)

What you'll learn

• Course contents
  Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information, and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports, and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports, and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing, or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themselves to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities, and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings, and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor, and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Level 3 Business Administrator apprenticeship standard (can include Level 2 elements if required)
• Level 2 Functional Skills in maths and English (if required)

This apprenticeship is delivered through a combination of Work Based Assessment and day/block release. The programme will culminate in an End Point Assessment, where all the skills and knowledge gained on the apprenticeship will be formally tested.

Requirements

Essential qualifications

• GCSE in:
  Maths and English (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Administrative skills
• Attention to detail
• Communication skills
• Customer care skills
• IT skills
• Organisation skills
• Problem solving skills
• Team working
• Time-Management

Other requirements

• Driving licence would be an advantage for commuting but not essential.

About this employer

Our 38-tonne tandem axle vehicles give versatility for express/local type store deliveries. Our larger 44-tonne tri-axle vehicles are designed to be more road-friendly and are more suitable for larger store deliveries/trunking operations. We offer our vehicles and drivers on an ad-hoc supply basis to cater to unexpected demand. We can also offer vehicles and drivers on a long-term contract basis to supplement your own fleet. For contract work, we are happy to brand our vehicles to match your fleet in line with your marketing strategy.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Upon successful completion of the apprenticeship, there may be an opportunity to progress into a permanent full-time position with MB Retail Distribution Ltd. Potential career routes include Transport Administrator, Transport Planner, Transport Supervisor, and, with further experience and development, Transport Manager.

Ask a question

The contact for this apprenticeship is:
BURTON AND SOUTH DERBYSHIRE COLLEGE
Jasmine James
Jasmine.James@bsdc.ac.uk
07812 963966

The reference code for this apprenticeship is VAC2000054863.

Apply now

Closes in 13 days (Tuesday 6 October 2026)
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