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Apprentice Business Administrator
STOKE-ON-TRENT
£12.5k/yr
Posted 3 days ago
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Job Description
To provide essential administrative and organisational support to ensure the smooth and efficient day-to-day running of the office, supporting a business operating within the arts sector.
General administration support
- Answering and responding to general enquiry telephone calls and emails
- Filing and organising finance and other records
- Updating digital and paper records
- Researching and booking team travel, event tickets and accommodation
- Arranging and preparing meeting rooms
- Greeting visitors and accompanying them to meeting rooms
- Arranging visitor access passes
- Scheduling team meetings, managing diaries and co-ordinating team calendars
- Monitoring and ordering office equipment
- Preparing documents, reports, presentations and correspondence
- Updating the CRM system
- Supporting administration of RSVP processes
Financial administration support
- Processing debit card expenditure to support bank reconciliation process
- Liaising with team to identify invoices/receipts to support bank reconciliation process
- Using Hubdoc system to process invoices in response to manager approvals
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Equipment support
- Maintaining equipment storage system and sign out/sign in sheet
- Maintaining software updates and charging of electronic equipment
Archive and exhibition support
- Collating and filing paper records in the BCB Archive
- Supporting archive research visits
- Supporting colleagues with administration processes related to exhibition submission and selection processes
- Supporting co-ordination of group visits and tours of the British Ceramics Biennial
- Greeting groups attending events and accompanying them to the tour lead/event area
- Supporting visitor liaison/front of house responsibilities at British Ceramics Biennial
General Requirements
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- Contribute positively and work in accordance with BCB’s culture, values, aims and objectives
- Work diligently to meet the requirements of this job description
- Always seek to continuously improve so that the highest quality standards are achieved
- Participate positively in internal/external events, meetings and training as required
- Positively participate in one-to-ones and appraisals
- Ensure that relevant policies, procedures and working practices are adhered to at all times
- Act as a positive ambassador for the British Ceramics Biennial (BCB)
- Positively contribute to BCB’s team working environment, taking ownership of issues and supporting colleagues where appropriate
- Be flexible and willing to undertake any other duties that may be reasonably required
- Positively contribute to the evaluation of the impact of BCB programmes and other key business plan objectives
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Skills
identify digital competence gaps
attend to detail
work in an organised manner
customer service
solve problems
conduct public presentations
teamwork principles
exercise patience
work independently
communication
keep time accurately
meet deadlines
think proactively
use microsoft office
electronic communication
use customer relationship management software
Location