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Apprentice Business Administrator
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Apprentice Business Administrator
The Garage
Willenhall
New Rd, Willenhall (WV13 2DA)
Closes in 6 days (Monday 5 October 2026 at 11:59pm)
Posted on 28 September 2026
Summary
An exciting opportunity to join a highly successful vehicle repairs business. We are a busy workshop with multiple telephone and walk-in customer queries throughout the day. You will be handling administration duties as well as all general office work. This role would ideally suit someone who holds strong organisational and communication skills.
Wage
- £15,392 for your first year, then could increase depending on your age
- National Minimum Wage rate for apprentices
- Minimum wage rates (opens in new tab)
Training
- Business administrator (level 3)
- Hours: Monday - Friday 9.00am - 5.30pm. 37 hours a week
- Start date: Monday 12 October 2026
- Duration: 1 year
- Positions available: 1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Welcoming customers and booking them in
- Answering phones
- Providing office support including customer support
- Keeping well-organised files and records of business activity
- Keeping computer databases up to date
- Interacting with customers and suppliers either on the phone or in person
- Following up on business communications, billing, and ordering
- Communicating with suppliers and vendors
- Invoicing
- Building relationships with customers
- Sending emails
- Collecting and sorting post
- Scheduling appointments
- Being ready for any other administrative tasks that are required
Where you'll work
New Rd, Willenhall WV13 2DA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CITY OF WOLVERHAMPTON COLLEGE
Training course
Business administrator (level 3)
What you'll learn
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to:
- write letters or emails
- create proposals
- perform financial processes
- record and analyse data
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Examples include MS Office or equivalent packages.
- Able to choose the most appropriate IT solution to suit the business problem.
- Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals.
- Makes recommendations for improvements and present solutions to management.
- Drafts correspondence, writes reports and able to review others' work.
- Maintains records and files, handles confidential information in compliance with the organisation's procedures.
- Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement.
- Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
- Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation.
- Demonstrates ability to influence and challenge appropriately.
- Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms.
- Uses the most appropriate channels to communicate effectively.
- Demonstrates agility and confidence in communications, carrying authority appropriately.
- Understands and applies social media solutions appropriately.
- Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard.
- Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work.
- Is able to review processes autonomously and make suggestions for improvements.
- Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly.
- Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.
- Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
- Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation).
- Manages resources e.g. equipment or facilities.
- Organises meetings and events, takes minutes during meetings and creates action logs as appropriate.
- Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report.
- Plans required resources to successfully deliver projects.
- Undertakes and leads projects as and when required.
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Training schedule
Level 3 Business Administration qualification
1 Online College Training Day a Week
Requirements
Essential qualifications
- GCSE in: English (grade 4/C or above)
- Maths (grade 4/C or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Organisation skills
- Customer care skills
About this employer
We are a small family run business working to keep our customers safely on the road.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Full time position.
Ask a question
The contact for this apprenticeship is:
CITY OF WOLVERHAMPTON COLLEGE
The reference code for this apprenticeship is VAC2000052348.
Apply now
Closes in 6 days (Monday 5 October 2026 at 11:59pm)
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