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Apprentice Business Administrator
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This is a fantastic opportunity to complete a Level 3 Business Administration Apprenticeship Standard whilst working for UCL as an Apprentice Administrator.
Main purpose of the job
The main purpose of this role is to assist with providing excellent and comprehensive administrative support for Postgraduate programmes by working in close collaboration with the EASE team.
You will act as a first point of contact for staff and students, carry out general administrative tasks, maintain records and files, and ultimately support delivering a high quality administrative service to students, colleagues and partners, working in collaboration with academic and professional services colleagues across the Faculty of Medical Sciences and UCL.
This is a Level 3 Business Administration Apprenticeship opportunity, and the successful candidate will be provided relevant training, support and supervision to develop and learn on the job.
The Apprentice will undertake Level 3 Business Administration training both in the workplace and with our training provider to develop the necessary knowledge and skills to become qualified.
After a practical training period of approximately 13 months the apprentice will complete the End Point Assessment (EPA), typically 4 months, which will assess them against the knowledge, skills and behaviours (KSB’s) set out in the occupational standard. Upon successful completion of the apprenticeship, the post holder will be in a strong position to apply for full employment at UCL.
The apprentice is employed for 36.5 hours per week and will complete a minimum of 6 hours per week average of off the job training within working hours. The apprentice may be required to attend training on-site at the training provider premises or in virtual live sessions.
The apprentice will be supported throughout the apprenticeship by a Line Manager and Mentor who will meet with them regularly to guide them through the apprenticeship, discuss their progress, set and monitor appropriate targets, ensure the apprentice is attending and completing their training and development and that appropriate standards of performance and conduct are met.
The first six months of the programme will be probationary and there will be regular reviews to ensure that expected progress is made. The apprentice will only continue if their performance at both work and at the training provider meets the requisite standards.
Duties and responsibilities
Student recruitment and admissions
- Provide prospective students with information about programmes.
- Assist with monitoring and processing student applications, ensuring that they are dealt with in a timely manner.
- Collaborate with marketing teams on promotional and student recruitment initiatives, including supporting Open Days and interviews as required.
- Keep academic staff informed on student recruitment policies.
Student induction and support
- Assist in the coordination of start of session arrangements; registration of new students, help create welcome packs.
- Working with colleagues to set up induction week(s).
- Provide guidance on student support services and liaise with Student Support and Wellbeing Services in seeking appropriate assistance for students.
- Support students who need to submit extenuating circumstances applications.
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The full description will be available when you press apply and go through to Inspiro Learning's website.
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
INSPIRO LEARNING LIMITED
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
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Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
As an apprentice you’ll:
- Complete a level 3 Business Administration apprenticeship standard.
- Have regular one to one sessions with a dedicated trainer either remotely or through visits to your workplace.
- Learn and train for a specific job.
- Get paid and receive holiday leave.
- Get hands-on experience in a real job.
- Study for 6 hours of your working hours.
- Complete assessments during and at the end of your apprenticeship.
- Be on a career path with lots of future potential.
GCSE in:
- 5 x GCSE (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Bringing together six UCL divisions and institutes - Cancer Institute, Eastman Dental Institute, Division of Medicine, Division of Infection and Immunity, Division of Surgery and Interventional Sciences and the UCL Medical School – the Faculty of Medical Sciences (FMS) offers a unique mix of pioneering research, best in class researchers and clinicians, cutting-edge facilities and links with world-renowned partner hospitals and institutions.
The Faculty is the top in the UK for research power in life and medical sciences (REF 2021) and is ranked sixth in the world for Medicine and number one in London (QS World University Rankings by Subject 2023). The faculty is dedicated to delivering world-class medical education and developing translational research that benefits patients and society in the UK and globally.
The post holder is part of the Faculty Education and Student Experience team who work together in a close network of teams that support all of our students. They will also work as part of one or several programme teams incorporating close working with professional services and academic staff.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Upon successful completion of the apprenticeship, the post holder will be in a strong position to apply for full employment at UCL.
The contact for this apprenticeship is:
INSPIRO LEARNING LIMITED
Mike Hand
michael.hand@inspirolearning.co.uk
0116 504 0267
The reference code for this apprenticeship is VAC2000050681.
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