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Apprentice - Business Administrator
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Join our Business & People Team as an Apprentice Business Administrator
Gain hands-on experience while working towards a recognised qualification.
You’ll support day-to-day administration, customer enquiries, HR, recruitment, compliance, and onboarding, developing valuable skills for a career in business administration.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Assist with colleague and customer enquiries, providing a professional and friendly first point of contact
- Provide administrative support to the organisation
- Support HR-related activities, such as onboarding and recruitment
- Help maintain accurate, confidential business and HR records
- Work towards the apprenticeship qualification
This role is subject to a DBS and reference checks. Occasional travel between Active Luton sites may be required. Full support and training will be provided throughout the apprenticeship.
Where you'll work
2nd Floor, Apex House
30-34 Upper George Street
Luton
Bedfordshire
LU1 2RD
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LOCOMOTIVATION LTD.
Training course
Business administrator (level 3)
[Understanding apprenticeship levels (opens in new tab)](Understanding apprenticeship levels (opens in new tab))
What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
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Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
You will receive a combination of on-the-job training and dedicated apprenticeship training, supported by experienced colleagues within the Business & People Team.
You will attend training sessions and complete coursework as part of your apprenticeship programme, developing the knowledge, skills and behaviours required for a career in business administration.
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Training will be delivered through a combination of workplace learning and off-the-job training, with regular support and guidance throughout the programme.
Desirable qualifications
- GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Presentation skills
- Administrative skills
- Number skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
- Reliable
- Confidentiality
The office is located on the 2nd floor of a shared building in the Town centre. There may be requirement to attend other Company sites.
Active Luton
Active Luton is a community wellbeing trust offering leisure and sport, health and wellbeing, community outreach, training and education and Luton’s library services. We want to make sure everyone in Luton has the right access and opportunity to get active and improve wellbeing and quality of life.
https://www.activeluton.co.uk (opens in new tab)
Company benefits
- Free off-peak gym & swim use
- Heavily discounted sport & leisure membership
- Employee assistance programme
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
On successful completion of the apprenticeship, you will have gained a recognised qualification, practical workplace experience and a broad range of transferable business administration skills. This will provide a strong foundation for applying for future roles in business and HR administration, customer service or wider business support, either with Active Luton or other organisations.
The contact for this apprenticeship is:
LOCOMOTIVATION LTD.
Tracey Marcantonio
recruitment@activeluton.co.uk
01582 400272
The reference code for this apprenticeship is VAC2000048337.
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