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Apprentice Business Administrator - Carpets and Flooring
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Role Overview
Guide customers from enquiry to project completion, combining flooring knowledge with strong customer service. Responsibilities include handling calls and emails, assisting in-store customers, preparing estimates and invoices, managing stock and fitters, and maintaining smooth day-to-day shop operations.
Job Description
The successful candidate will play a key role in guiding customers from initial enquiry through to project completion. This position combines practical flooring knowledge with customer service, estimating, and day-to-day operational responsibility.
The applicant would be expected to be able to answer the telephone confidently, respond to emails, and serve customers face to face in the shop. Administrative duties would involve creating invoices, typing estimates, tidying the shop, keeping track of stock, and managing the fitters.
Location:
Milbank Carpets
50 High Street
Hampton
TW12 1PD
Apprenticeship Details
Training Structure
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On-the-Job Learning:
- Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
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College Attendance:
- Apprentices will be required to attend college at least once per week at either Uxbridge, Harrow, or Hayes Campus, completing necessary mandatory training and units associated with the apprenticeship.
College Course
- HRUC (HARROW, RICHMOND AND UXBRIDGE COLLEGES):
- Business Administrator (Level 3)
Course Contents
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IT Skills:
- Skilled in the use of multiple IT packages and systems relevant to the organisation to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information, and produce data analysis where required.
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Document Production:
- Produces accurate records and documents including: emails, letters, files, payments, reports, and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports, and is able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
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Proactivity and Judgement:
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice from more experienced team members when appropriate.
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Relationship Building:
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
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Communication Skills:
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing, or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
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Task Completion:
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themselves to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation, e.g., coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
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Time and Priority Management:
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g., impact on clients, suppliers, other parts of the organisation). Manages resources, e.g., equipment or facilities. Organises meetings and events, takes minutes during meetings, and creates action logs as appropriate. Takes responsibility for logistics, e.g., travel and accommodation.
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- Project Management:
- Uses relevant project management principles and tools to scope, plan, monitor, and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Requirements
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Qualifications:
- GCSE in:
- maths (grade 4-9)
- English (grade 4-9)
- GCSE in:
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Skills:
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem-solving skills
- Administrative skills
- Team working
- Initiative
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Physical Requirements:
- Some physical moving and lifting of materials are often required. Ideally, live within an easy, commutable distance to the shop.
Company Overview
A small independent carpet and flooring retailer based in Hampton Hill, supplying floorcoverings to homes and businesses in the local area. We are recognised for excellent customer service and high-quality workmanship. Serving our community since 1989, we pride ourselves on being a friendly and supportive team. Our customers' first point of contact is usually by a visit to the shop or an online enquiry, both of which we aim to turn into a home visit to estimate and price for new flooring. We have a team of fitters to carry out the work once an order has been placed.
Application Information
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Contact:
- HRUC (HARROW, RICHMOND AND UXBRIDGE COLLEGES):
- Llinos Morris
- Email: llinos.morris@hruc.ac.uk
- Phone: 01895 853333
- HRUC (HARROW, RICHMOND AND UXBRIDGE COLLEGES):
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Reference Code: VAC2000045200
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Closing Date: 16 days (Friday 14 August 2026)
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