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Apprentice Business Administrator
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Job Description
To provide essential administrative and organisational support to ensure the smooth and efficient day-to-day running of the office, supporting a business operating within the medical devices sector.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Carry out general administrative duties such as filing, scanning, photocopying, and data entry
- Manage incoming and outgoing email correspondence
- Answer and direct phone calls in a professional manner
- Provide exceptional customer service to customers via telephone and email
- Maintain and update office records, databases, and filing systems
- Support sales order processing, ensuring customer orders are accurately entered and processed in a timely manner
- Assist with purchasing administration, including raising purchase orders
- Chasing suppliers for lead times and overdue deliveries, and supporting resolution of supply issues
- Organising logistics for incoming and outgoing goods, including coordinating deliveries and collections
- Support the sales team with travel arrangements, preparation of samples, literature, and quotations
- Assist with preparing documents and reports
- Support management where required with administrative and operational tasks
- Support other departmental functions where required
Where you'll work
UNIT 10 ONLY
UNIT 10-11
EVOLUTION
HOOTERS HALL ROAD
ST5 9QF
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
STOKE ON TRENT COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
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Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
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Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Training will take place at the apprentice's workplace, supported by Stoke-on-Trent College
Level 3 Business Administrator, including Functional Skills in English and Maths if required
On average, around 20% of your weekly working hours will be dedicated to your training and development
Essential qualifications
GCSE in:
English OR Maths (grade 4 / C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
Other requirements
Applicant must be 18+.
About the company
We are a well-established medical device distributor with over 25 years of experience supplying high-quality products to the healthcare sector. Based in Newcastle-under-Lyme, we are a small, friendly team of around 30 employees. We pride ourselves on delivering reliable service, strong supplier relationships, and excellent support to our customers across the UK.
https://www.deltasurgical.co.uk/ (opens in new tab)
Company benefits
- Full-time role within the business after the apprenticeship is achieved
- Monday - Friday 8.00am - 4.00pm
- Office-based role within a small, friendly team
- Based in Newcastle-under-Lyme
- Free on-site car parking
- 25 days annual leave (plus bank holidays)
- The environment is busy and varied - No two days are the same
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Job details
- Full-time, permanent role.
Contact information
The contact for this apprenticeship is:
STOKE ON TRENT COLLEGE
The reference code for this apprenticeship is VAC2000049258.
Closes in 8 days (Thursday 3 September 2026 at 11:59pm)
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