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Apprentice Business Administrator
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Join a respected regional law firm, ranked in Legal 500 and Chambers Guide.
We help you reach your potential, love your work, and deliver outstanding results. Our culture is built to make you feel valued and supported, so you can thrive and stay with us for years.
What you'll do at work
- Help oversee orders and distribution of stationery and consumables/supplies, liaising with key suppliers and stakeholders, and assisting same at other offices.
- Support as point of contact for mfg’s postal and off-site archiving service suppliers, striving to satisfy stakeholder expectations.
- Provide comprehensive administrative support including but not limited to the collection/distribution and processing of post, DX post, delivery of banking, operating and arranging repairs to general office equipment, set-up of meeting/seminar rooms, witnessing client wills, client ID checks, assisting secretaries with copying/scanning, client refreshments and new joiner stationery bags.
- Handle deeds/files requests/queries, indexing, cancelations, maintenance of indexes.
- Facilities management support.
Where you'll work
Adam House
Birmingham Road
Kidderminster
DY10 2SH
What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
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Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
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Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
The training follows a blended learning model, delivered primarily on-the-job during working hours. A structured learning and assessment plan ensures progress is regularly evaluated throughout the course.
Monthly 1-to-1 meetings (approx. 2 hours) with a GLP Trainer, either face-to-face or virtually
Online learning modules and group sessions
Building an electronic portfolio of work-based evidence
Maths and English Functional Skills (if necessary). Please click here to learn more.
Around 6 hours per week dedicated to apprenticeship activities
Final assessment by an external examiner, comprising a resourcing project assignment and a professional discussion to complete the qualification
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- Telephony
Other requirements
- You’ll be organised, proactive and have an eye for detail.
- Competent using Microsoft Office applications.
- Strong communication, and customer service skills.
- Ability to work collaboratively in a supportive team environment.
- Willing to travel to other MFG offices.
Company benefits
- 22 days’ holiday to start and statutory bank holidays
Your earnings can increase over time with an apprenticeship. Find out about potential future pay here.
Potential long term position beyond apprenticeship, subject to review.
The contact for this apprenticeship is:
GLP TRAINING LTD
JOANNE ALLSOPP
joanne.a@glptraining.co.uk
07375693641
The reference code for this apprenticeship is VAC2000044916.
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