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Apprentice - Business Support Officer
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About the Role
This is an opportunity, to start your career in business administration while making a real difference to the lives of children and families. The Youth Justice Service (YJS) works with children and young people who have offended, or who are at risk of offending, to reduce reoffending and improve outcomes.
Wage: £20,947.09 a year. Pay will increase in line with NMW rates based on age. Once the apprenticeship is complete, retention as an Administrator on a permanent contract with the Reablement Service will be automatic and pay will increase in line with the role.
Training course: Business administrator (level 3)
Hours: Monday - Friday, generally 9.00am - 5.00pm, but in line with our flexible working policy. 37 hours a week
Start date: Monday 7 September 2026
Duration: 1 year 6 months
Positions available: 1
What You'll Do at Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
Business Support provides comprehensive administrative and operational support to the Youth Justice Service (YJS), ensuring the effective coordination of meetings, panels and court-related processes.
The role demands exceptional organisational skills, strong attention to detail, and the ability to absorb, retain and accurately manage large volumes of complex and sensitive information from a variety of sources.
Working with highly confidential information, the post holder must demonstrate professionalism, discretion and sound judgement at all times. This is a fast-paced and challenging role that requires the ability to effectively prioritise and manage a diverse workload, often balancing competing demands and tight deadlines, while consistently maintaining high standards of accuracy, efficiency and customer service.
- Arrange, organise and support Youth Justice panel meetings, ensuring all relevant documentation is prepared and distributed in a timely manner
- Coordinate and administer reparation sessions, liaising with staff and partner agencies as required
- Organise Out of Court Referral Panels, including preparing documents, scheduling and correct recording
- Prepare documentation for court appearances and accurately record and process court outcomes
- Manage diaries, appointments and meeting schedules for the service
- Record and interpret arrest documentations
Where You'll Work
Nuneaton Justice Centre 3947 Vicarage St, CV11 4AA
What You'll Learn
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider: HEART OF ENGLAND TRAINING LIMITED
Training course: Business administrator (level 3)
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
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- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
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Training schedule
This apprenticeship will provide you with the Level 3 Business Administrator Apprenticeship
Training will be delivered by Heart of England Training
More information about this apprenticeship can be found here: https://hoet.co.uk/apprenticeships-business-administration/
More training information
You will compile evidence demonstrating occupational skills, knowledge and behaviours
We will support you with one to one workplace visits, virtual learning modules (VLE) and remote sessions
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
- Team working
- Initiative
- Non judgemental
- Patience
About this Employer
Warwickshire County Council is the local government authority for the county of Warwickshire, providing public services such as Social Care, Education, County Highways, Rural Services, Public Health, Fire and Rescue, plus much more. Since 2012 the Council has delivered a top class apprenticeship scheme, recruiting more than 380 apprentices, most of whom have been retained in further roles at the Council.
https://www.warwickshire.gov.uk/
Company Benefits
The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays. Access to Vivup benefits and discounts platform.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After This Apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
This is a fixed term for 18 months, however this can lead to a permanent position depending on course completion and performance.
Ask a Question
The contact for this apprenticeship is:
Warwickshire County Council
Helena Mullarkey
helenamullarkey@warwickshire.gov.uk
The reference code for this apprenticeship is VAC2000045303.
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