WMJobs
Apprentice - Business Support Officer
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Warwickshire County Council,
Are you looking to start your career in business administration while making a real difference to the lives of children and families?
The Youth Justice Service (YJS) works with children and young people who have offended, or who are at risk of offending, to reduce reoffending and improve outcomes.
This is a unique opportunity to gain valuable workplace experience while completing a Level 3 Business Administrator Apprenticeship. You'll develop professional skills, build confidence, and gain insight into how Children's Services operates at the heart of safeguarding and supporting vulnerable children.
About The Role
Business Support provides comprehensive administrative and operational support to the Youth Justice Service (YJS), ensuring the effective coordination of meetings, panels, and court-related processes. The role demands exceptional organisational skills, strong attention to detail, and the ability to absorb, retain, and accurately manage large volumes of complex and sensitive information from a variety of sources.
Working with highly confidential information, the post holder must demonstrate professionalism, discretion, and sound judgement at all times. This is a fast-paced and challenging role that requires the ability to effectively prioritise and manage a diverse workload, often balancing competing demands and tight deadlines, while consistently maintaining high standards of accuracy, efficiency, and customer service.
Working in a fast-paced environment, you will help ensure that important information reaches the right professionals at the right time, supporting timely decision-making and interventions that help keep children safe.
What You'll Be Doing
- Arrange, organise, and support Youth Justice panel meetings, ensuring all relevant documentation is prepared and distributed in a timely manner.
- Coordinate and administer reparation sessions, liaising with staff and partner agencies as required.
- Organise Out of Court Referral Panels, including preparing documents, scheduling, and correct recording.
- Prepare documentation for court appearances and accurately record and process court outcomes.
- Produce appointment letters, notifications, and other administrative correspondence.
- Manage diaries, appointments, and meeting schedules for the service.
- Identify, record, and support the resolution of administrative and data recording errors.
- Maintain accurate records and update case management systems in line with organisational procedures.
- Record and interpret arrest documentation.
- Undertake general office administration duties such as telephone queries, postal duties, and caretaking duties.
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What We're Looking For
We're looking for someone who is:
- Organised, accurate, and pays close attention to detail.
- Keen to learn and develop new skills.
- Able to communicate professionally and confidently with a wide range of people.
- Resilient and able to work in a busy environment where priorities can change quickly.
- Comfortable handling confidential and sometimes distressing information with sensitivity and professionalism.
- Committed to providing excellent customer service and administrative support.
Why Join Us?
- Gain a nationally recognised Level 3 Business Administrator qualification.
- Receive practical, hands-on experience within Children's Services.
- Work alongside experienced professionals in a supportive team environment.
- Develop valuable skills in administration, communication, data management, and safeguarding.
- Make a meaningful contribution to services that support children, young people, and families.
For further information please see the Job Description and Person Specification below;
Apprentice - Business Support Officer
Working for Warwickshire – This is the difference you make
Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them!
At Warwickshire County Council we are committed to ensuring Warwickshire’s economy is vibrant and supported by the right jobs, training, skills, and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.
Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage – Warwickshire Pension Fund
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The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.
Click here to view the benefits at Warwickshire County Council.
Additional Information
Warwickshire County Council are committed to safeguarding and promoting the welfare of children, young people, and adults. Please be advised successful applicants will be subject to a range of pre-engagement checks, including a relevant Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, should an individual have a declared criminal offence, an individual assessment will be completed. Warwickshire County Council adheres to the Rehabilitation of Offenders Act 1974.
The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.
An NPPV check is required for individuals who are to be appointed due to frequent and uncontrolled access to government assets.
We recommend submitting your application as soon as possible. We don't want to keep you waiting, so we will be starting the initial shortlist and assessment process while the job advert is running. Please check your emails or applicant account via our jobs portal for any updates on your application.
To discuss the role please contact Helena Mullarkey on helenamullarkey@warwickshire.gov.uk
Closing date: 10th August 2026
Should you require application forms in an alternative format/language or any adjustments to be made throughout the application process or upon appointment, please contact hrandpayroll@warwickshire.gov.uk and we will make every effort to meet your specific requirements.
Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce. See more.
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