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Apprentice - Business Support Officer
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Warwickshire County Council,
Are you looking to start your career in business administration while making a real difference to the lives of children and families?
Family Connect is the single point of access to Children's Services, receiving safeguarding concerns, support requests, and referrals relating to children, young people, and families. We are seeking a motivated and organised Apprentice Business Support Officer to join our busy and supportive team.
This is a unique opportunity to gain valuable workplace experience while completing a Level 3 Business Administrator Apprenticeship. You'll develop professional skills, build confidence, and gain insight into how Children's Services operates at the heart of safeguarding and supporting vulnerable children.
About The Role
As an Apprentice Business Support Officer, you will play a vital role in supporting the Family Connect team by processing referrals, recording information accurately, and ensuring sensitive safeguarding information is handled efficiently and confidentially.
Working in a fast-paced environment, you will help ensure that important information reaches the right professionals at the right time, supporting timely decision-making and interventions that help keep children safe.
What You'll Be Doing
- Processing safeguarding referrals from a range of partner agencies, including Police, Health, Education, and Early Help services.
- Recording information accurately on case management systems.
- Managing high-volume telephone enquiries from professionals and members of the public.
- Supporting practitioners and managers with a wide range of administrative tasks.
- Maintaining accurate electronic records and databases.
- Handling highly sensitive and confidential information in line with GDPR and safeguarding requirements.
- Escalating urgent safeguarding concerns appropriately and without delay.
- Supporting the organisation of meetings, correspondence, reports, and documentation.
What We're Looking For
We're looking for someone who is:
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- Organised, accurate, and pays close attention to detail.
- Keen to learn and develop new skills.
- Able to communicate professionally and confidently with a wide range of people.
- Resilient and able to work in a busy environment where priorities can change quickly.
- Comfortable handling confidential and sometimes distressing information with sensitivity and professionalism.
- Committed to providing excellent customer service and administrative support.
Why Join Us?
- Gain a nationally recognised Level 3 Business Administrator qualification.
- Receive practical, hands-on experience within Children's Services.
- Work alongside experienced professionals in a supportive team environment.
- Develop valuable skills in administration, communication, data management, and safeguarding.
- Make a meaningful contribution to services that support children, young people, and families.
For further information please see the Job Description and Person Specification.
Working for Warwickshire – This is the difference you make
Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them!
At Warwickshire County Council we are committed to ensuring Warwickshire’s economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.
Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage – Warwickshire Pension Fund'
The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.
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Click here to view the benefits at Warwickshire County Council.
Additional Information
Warwickshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. Please be advised successful applicants will be subject to a range of pre-engagement checks, including a relevant Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. Warwickshire County Council adheres to the Rehabilitation of Offenders Act 1974.
The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.
An NPPV check is required for individuals who are to be appointed due to frequent and uncontrolled access to government assets.
We recommend submitting your application as soon as possible. We don't want to keep you waiting so we will be starting the initial shortlist and assessment process while the job advert is running. Please check your emails or applicant account via our jobs portal for any updates on your application.
To discuss the role please contact Helena Mullarkey on helenamullarkey@warwickshire.gov.uk
Closing date: 6th August 2026
Interview date: TBC
Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact hrandpayroll@warwickshire.gov.uk and we will make every effort to meet your specific requirements.
Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce. See more.
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