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Apprentice Business Support
DSV Road, Immingham (DN40 3DR)
Closes in 16 days (Wednesday 21 October 2026 at 11:59pm)
Posted on 2 October 2026
Summary
The successful apprentice will be dealing with import shipments and import customer services, for general accounts and larger key account customers. You must be organised, punctual, and be able to work in a fast-paced environment whilst keeping a cool head.
Wage
£15,600 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Minimum wage rates (opens in new tab)
Training
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations, and achieves positive engagement and delivery.
- Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity, and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Training schedule
Seetec will deliver this apprenticeship in the workplace.
You will have a dedicated assessor who will provide guidance and monitor progress throughout.
You will have access to an online portfolio to allow you to monitor your progress and log work completed.
Requirements
Desirable qualifications
- GCSE in: English & Maths (grade 4/C or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Other requirements
- Apprentice Employment Agency is a Flexi-Job Apprentice Agency and we will employ you for the duration of the apprenticeship.
- The company named in this vacancy is a Host Employer.
- Your application will be shared with them and training providers.
- You must hold unrestricted right to live and work in the UK to apply for this role.
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About this employer
DSV is one of the very best performing companies in the transport and logistics industry. 45,000 employees in more than 80 countries work passionately to deliver great customer services and high-quality services - as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab). On completion of the apprenticeship, successful candidates could secure a role in a successful, dynamic company.
Ask a question
The contact for this apprenticeship is:
DSV Road
Jan Crabb
jan.crabb@apprentice-employment.co.uk
07747562961
The reference code for this apprenticeship is VAC2000056862.
Apply now
Closes in 16 days (Wednesday 21 October 2026 at 11:59pm)
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