Travel Consultant Apprentice

A fantastic opportunity to work as a Travel Consultant Apprentice where you will have a responsibility for managing and organising all aspects of sports travel to meet the specific needs of clients and their employees. You will ensure that the travel experience is efficient, cost-effective and tailored to the client’s requirements.

Main Responsibilities:

• Researching and understanding clients’ travel needs and preferences
• Suggesting suitable travel packages and services based on the client’s specifications
• Booking and arranging flights, hotels, car rentals, and other travel services
• Providing clients with all necessary travel information, including guides, maps, and event programmes
• Creating and updating electronic records of clients
• Managing documents related to travel arrangements
• Achieving revenue and profit targets set by the company

Company Benefits:

• Trade rate travel discounts
• Potential for travel to work discounts (not guaranteed)
• Eye Test Voucher
• Monthly team lunch
• A day off for your birthday
• Team nights out
• Free weekly coffee

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Course Contents:

• Geography: Source and provide reliable and relevant geographical information that will help inform enquiries, support customers’ travel decisions and close sales
• Travel Information: Source and provide accurate and relevant travel information that will ensure customers have a positive travel experience
• Industry Practice: Carry out transactions, using a range of reservation and booking systems, according to standard industry practices and the procedures of the business, ensuring that customers are offered travel options that will meet their individual needs within agreed deadlines
• Travel Options: Source travel options, work with relevant industry suppliers and produce detailed itineraries that best meet customers’ needs
• Product and Service: Match customer needs to products and services and identify opportunities to upsell, suggest alternatives, introduce an enhanced competitive offer when appropriate and always aim to maximise profit when closing the sale
• Customer: Engage customers by building rapport and take opportunities to adapt communication styles to match their needs and deliver an enhanced service which encourages repeat business and consistently aims to exceed their expectations
• Legal and Compliance: Conduct the business transaction in compliance with travel industry regulations, approved codes of practice and business policy and continuously monitor the process to ensure accurate information and advice is given to customers
• Industry Technology: Use technology effectively and efficiently and input data accurately in accordance with business procedures
• Business: Actively support business performance by meeting agreed targets and providing travel solutions for customers varying needs and budgets in a way that is profitable to the business
• Sales: Achieve and exceed commercial targets by applying selling techniques that are appropriate to all customer types, take opportunities to maximise sales for example by selling promotions and preferred supplier programmes and maximise financial performance by upselling, cross-selling and calculating fares and refunds accurately
• Team and Personal Performance: Work constructively with team members to deliver travel plans and experiences that meet customer needs and recognise opportunities for self and team development to improve performance
• Communication: Select and use appropriate methods of communication including digital technologies according to the customer and the nature of the travel details being conveyed, ensuring quotes and prices are presented accurately
• Sustainability: Adapt working practices to minimise the negative effect on the environment