Apprentice Business & Wholesale Administrator

SOMEWHERE LONDON LTD

Location: London (SW9 9TL)
Closing Date: Friday 13 November 2026
Posted on: 13 October 2026

Summary

Wage: £12,480 for your first year, then could increase depending on your age
Training Course: Business administrator (level 3)
Hours: Monday - Friday, 9:30am - 6pm, 30 hours a week
Start Date: Saturday 14 November 2026
Duration: 1 year 6 months
Positions Available: 1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Assist with wholesale paperwork, including order spreadsheets, client order history, and buyer information.
• Process orders accurately using our wholesale systems (BrandBoom, JOOR, NuORDER), and help resolve order issues so all orders are submitted to brands before the end of the season.
• Support invoicing, payments, and order tracking with the Brand Managers.
• Buyer communications and customer service.
• Manage the support inbox as a first point of contact for general enquiries, customer service, stock swaps, and reorders.
• Help prepare and send the weekly product bulletin to buyers.
• Represent SOMEWHERE professionally by phone, email, and in person, as a brand ambassador.
• Keep the CRM and buyer contact database accurate and up to date, and pull information for Brand Managers and the Director when needed.
• Research new buyer prospects and support basic market analysis.
• Monitor client markdowns and flag them to Brand Managers.
• Produce documents, reports, and records to company standards, handling confidential information in line with GDPR.
• Book existing and target buyer appointments and manage the showroom diary.
• Receive, unpack, prepare, and price samples at the start of each season.
• Help set up and break down the showroom before and after selling season, keeping it immaculate and organised.
• Assist at appointments and email follow-up information to buyers straight away.
• Help plan and coordinate small projects, such as showroom events or trade shows.
• Take on a workplace improvement project (for example, a better order-tracking or CRM process), which forms part of your End-Point Assessment.

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training Course

Training Provider: APPRENTICE TEAM LTD
Course: Business administrator (level 3)

What you'll learn

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to:

• Write letters or emails, create proposals, perform financial processes, record, and analyse data.
• Examples include MS Office or equivalent packages.
• Able to choose the most appropriate IT solution to suit the business problem.
• Able to update and review databases, record information, and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports, and proposals.
• Makes recommendations for improvements and present solutions to management.
• Drafts correspondence, writes reports, and able to review others' work.
• Maintains records and files, handles confidential information in compliance with the organisation's procedures.
• Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement.
• Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
• Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation.
• Demonstrates ability to influence and challenge appropriately.
• Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing, or on digital platforms.
• Uses the most appropriate channels to communicate effectively.
• Demonstrates agility and confidence in communications, carrying authority appropriately.
• Understands and applies social media solutions appropriately.
• Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard.
• Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work.
• Is able to review processes autonomously and make suggestions for improvements.
• Shares administrative best-practice across the organisation, e.g., coaches others to perform tasks correctly.
• Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities, and time in order to successfully meet deadlines.
• Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
• Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g., impact on clients, suppliers, other parts of the organisation).
• Manages resources, e.g., equipment or facilities.
• Organises meetings and events, takes minutes during meetings, and creates action logs as appropriate.
• Takes responsibility for logistics, e.g., travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor, and report.
• Plans required resources to successfully deliver projects.
• Undertakes and leads projects as and when required.