Find an apprenticeship
Apprentice Commercial Customer Service Adviser
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
At NFU North Shropshire Agency
We are currently recruiting for an office-based Customer Service Advisor to join our dynamic team at our office in either Market Drayton, Oswestry, or Wem to support our personal and commercial customers.
Wage:
- £15,600 a year
- Minimum wage rates (opens in new tab)
- Starting wage of £8 - 8.75 increasing as you pass through our licensing scheme to be able to talk to customers about more products
Training Course:
- Insurance practitioner (level 3)
Hours:
- Monday- Friday, 8:30am to 5:00pm, 1 hour unpaid lunch. 37 hours 30 minutes a week
Start Date:
- Tuesday 1 September 2026
Duration:
- 1 year 1 month
Positions Available:
- 1
What You'll Do at Work
In this role you will:
- Provide exceptional customer service via phone, email, and in person to our commercial businesses including retailers, tradespeople, and farmers
- Assist our commercial clients with policy renewals, amendments, and claims, ensuring they receive outstanding service throughout their insurance journey
- Collaborate with team members to improve customer service processes and enhance our customer journey
- Develop and maintain a thorough understanding of our products and services
Our Commitment to You:
- 29 days annual leave (including bank holidays) increasing to 33 days with service
- Professional and supportive work environment
- Investment in personal development to progress your career within the business including support to obtain your product licenses
- Pension scheme
- Family-first policies that prioritize work-life balance including flexible hours available
- Regular team events and activities
- No weekend or evening work
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Where You'll Work
UNIT 5
WALKMILL BUSINESS PARK
MARKET DRAYTON
TF9 2HT
Training Schedule
Your training will be completed online from your employer's working address
More Training Information
- Insurance Practitioner Level 3 Apprenticeship Standard:
- Fully and part funded learning and development programme that includes the Cert CII
- Develop the knowledge, skills, and behaviours of successful Insurance Practitioners
- Role-specific routes ways tailor the apprenticeship to the job role:
- Claims Handler/Loss Adjuster
- Assistant Underwriter
- Junior Broker
- Free CII membership for non-members through the CII Aspire Apprenticeship Programme
- Includes digital CII study books and exam entries
- Resit costs for CII exams and End-Point-Assessment will be covered by the employer
- Fortnightly workshops for each CII exam
- All workshops recorded and available on demand
- Interactive chat, forums, and class notebooks for real-time support and assistance from experienced and qualified insurance professionals
- Exam tips, tricks, and strategies
- Regular tutorials and assessments with sector experts
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Essential Qualifications
- GCSE in:
- English (grade Grade 4(C))
- Maths (grade Grade 4(C))
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Team working
- Initiative
Other Requirements
We have an internal licensing learning requirement to enable you to deal with customers, this includes exams and assessments and runs alongside your apprenticeship.
Contact Information
The contact for this apprenticeship is: SKILLS EDGE TRAINING LTD
The reference code for this apprenticeship is VAC2000039413.
Closes in 12 days (Saturday 15 August 2026 at 11:59pm)
Sign in or create an account (opens in new tab)
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Further development within the role.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills