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Apprentice Commercial Customer Service Adviser

Oswestry
£15.6k/yr
Posted about 1 month ago
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At NFU North Shropshire Agency

We are currently recruiting for an office-based Customer Service Advisor to join our dynamic team at our office in either Market Drayton, Oswestry or Wem to support our personal and commercial commercial customers.

Wage: £15,600 a year

Training course: Insurance practitioner (level 3)

Hours:

  • Monday- Friday, 8.30am - 5.00pm, 1 hour unpaid lunch.
  • 37 hours 30 minutes a week

Start date: Tuesday 1 September 2026

Duration: 1 year 1 month

Positions available: 1

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work:

In this role you will:

  • Provide exceptional customer service via phone, email and in person to our commercial businesses including retailers, tradespeople, and farmers
  • Assist our commercial clients with policy renewals, amendments, and claims, ensuring they receive outstanding service throughout their insurance journey
  • Collaborate with team members to improve customer service processes and enhance our customer journey
  • Develop and maintain a thorough understanding of our products and services

Our commitment to you:

  • 29 days annual leave (including bank holidays) increasing to 33 days with service
  • Professional and supportive work environment
  • Investment in personal development to progress your career within the business including support to obtain your product licences
  • Pension scheme
  • Family-first policies that prioritise work-life balance including flexible hours available
  • Regular team events and activities
  • No weekend or evening work

Where you'll work:

You can select which locations you want to apply for in your application on Find an apprenticeship.

This apprenticeship is available in these locations:

  • 12 Salop Road, Oswestry, SY11 2NU
  • NFU Mutual Insurance House, Wem Business Park Wem, Shropshire, SY4 5DZ

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

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Graduate Consultant — 2026 Scheme

PwC·London, UK
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Your economics background and your summer at a regional bank line up with what PwC looks for on the consulting scheme. Applications close in four weeks.

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Training provider: SKILLS EDGE TRAINING LTD

Training course: Insurance practitioner (level 3)

What you'll learn:

  • Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.
  • Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.
  • Analyse data to make evidence based decisions.
  • Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.
  • Apply appropriate method of communication for audience and circumstances.
  • Records, verifies, maintains and where appropriate, shares information.
  • Compliant with relevant governance, policies and procedures.
  • Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.
  • Balances competing priorities in order to meet deadlines.
  • Builds and maintains positive relationships.
  • Work as part of a team to help achieve results.
  • Identify potential claims fraud and determine the correct action to prevent loss.
  • Manage insurance claims and/or payments within the limits of responsibility in line with policies and procedures.
  • Identify and manage insurance risks within the limits of responsibility in line with policies and procedures.
  • Recommend insurance and premiums decisions within the limits of responsibility and in line with organisational policies and procedures.
  • Gather and interpret relevant information to provide a return on insurance decisions.
  • Match client’s needs with available insurance products and services.
  • Optimises the potential return on insurance decisions within the scope of own role by identifying and positioning the client’s case with the insurer.

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Your training will be completed online from your employers working address

Insurance Practitioner Level 3 Apprenticeship Standard:

  • Fully and part funded learning and development programme that includes the Cert CII
  • Develop the knowledge, skills and behaviours of successful Insurance Practitioners
  • Role-specific routes ways tailor the apprenticeship to the job role:
    • Claims Handler/Loss Adjuster
    • Assistant Underwriter
    • Junior Broker
  • Free CII membership for non-members through the CII Aspire
  • Apprenticeship Programme Includes digital CII study books and exam entries
  • Resit costs for CII exams and End-Point-Assessment will be covered by the employer
  • Fortnightly workshops for each CII exam
  • All workshops recorded and available on demand
  • Interactive chat, forums and class notebooks for real-time support and assistance from experienced and qualified insurance professionals
  • Exam tips, tricks, and strategies
  • Regular tutorials and assessments with sector experts

Essential qualifications:

  • GCSE in:
    • English (grade Grade 4(C))
    • Maths (grade Grade 4(C))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills:

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Analytical skills
  • Team working
  • Initiative

We have an internal licencing learning requirement to enable you to deal with customers, this includes exams and assessments and runs alongside your apprenticeship.

Your earnings can increase over time with an apprenticeship. Further development within the role

The contact for this apprenticeship is: SKILLS EDGE TRAINING LTD

The reference code for this apprenticeship is VAC2000040042.

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Skills

Customer service
Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Administrative skills
Analytical skills
Team working
Initiative
Claim handling
Underwriting
Brokering

Location

12 Salop Rd, Oswestry SY11 2NU, UK

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