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Apprentice Commercial Customer Service Adviser
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Apprentice Commercial Customer Service Adviser
At NFU North Shropshire Agency we are currently recruiting for an office-based Customer Service Advisor to join our dynamic team to support our personal and commercial commercial customers.
Requirements
- GCSEs in English and Maths (grade 4(C) or above)
- Internal licencing learning requirement including exams and assessments
- Ability to learn and develop professional knowledge and skills
Responsibilities
- Provide exceptional customer service via phone, email and in person to commercial businesses including retailers, tradespeople, and farmers
- Assist commercial clients with policy renewals, amendments, and claims
- Collaborate with team members to improve customer service processes and enhance the customer journey
- Develop and maintain a thorough understanding of NFU Mutual's products and services
- Achieve desired business outcomes within own area of insurance responsibility
- Identify information from a range of sources to determine an appropriate course of action
- Analyse data to make evidence-based decisions
- Apply organisational quality assurance policies and procedures
- Apply appropriate methods of communication for audience and circumstances
- Record, verify, maintain and share information
- Be compliant with relevant governance, policies and procedures
- Identify work with stakeholders and create and maintain a network of stakeholders
- Balance competing priorities to meet deadlines
- Build and maintain positive relationships
- Work as part of a team to help achieve results
- Identify potential claims fraud and determine correct action
- Manage insurance claims and/or payments within limits of responsibility
- Identify and manage insurance risks within limits of responsibility
- Recommend insurance and premiums decisions within limits of responsibility
- Gather and interpret relevant information to provide a return on insurance decisions
- Match client’s needs with available insurance products and services
- Optimise the potential return on insurance decisions by identifying and positioning the client’s case with the insurer
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Benefits
- 29 days annual leave (including bank holidays) increasing to 33 days with service
- Professional and supportive work environment
- Investment in personal development, including support to obtain product licences
- Pension scheme
- Family-first policies prioritising work-life balance, including flexible hours
- Regular team events and activities
- No weekend or evening work
- Apprenticeship includes time away from working for specialist training
- Study to gain professional knowledge and skills
- Fully and part-funded learning and development programme including the Cert CII
- Develop the knowledge, skills and behaviours of successful Insurance Practitioners
- Role-specific routes tailored to the job role (Claims Handler/Loss Adjuster, Assistant Underwriter, Junior Broker)
- Free CII membership for non-members through the CII Aspire Apprenticeship Programme
- Includes digital CII study books and exam entries
- Resit costs for CII exams and End-Point-Assessment covered by the employer
- Fortnightly workshops for each CII exam (recorded and available on demand)
- Interactive chat, forums, and class notebooks for real-time support
- Exam tips, tricks, and strategies
- Regular tutorials and assessments with sector experts
- Potential for earnings to increase over time
- Further development within the role
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Application Process
- Apprenticeship training provider: SKILLS EDGE TRAINING LTD
- Training course: Insurance practitioner (level 3)
- Training schedule: Completed online from the employer's working address
About NFU North Shropshire Agency This role supports personal and commercial customers.
Contact Potential future pay information available (opens in new tab).
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