Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training Schedule

• Duration: 15-months practical training period, plus 3 months for End Point Assessment
• Delivery model: Work-based training with your employer
• 10 days Business Professionals training at college
• Approximately 12 on-site assessment visits per year
• Off the job training will count for at least 6 hours per week of an apprentice’s time at work

Qualifications included:

• Level 3 Business Administrator apprenticeship standard
• End Point Assessment:
  • Knowledge test
  • Portfolio based interview
  • Project/improvement presentation

More training information

College training will be at Abingdon & Witney College's Abingdon Campus and also on site in the workplace

GCSE in:

• Maths and English (grade A*-C/9-4 or equivalent)

A Level in:

• any subject (grade Pass)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

IT skills

• Attention to detail
• Organisation skills
• Customer care skills
• Team working
• Written communication skills
• Clear verbal communication
• Accuracy
• High level of professionalism
• Microsoft Office experience
• Able to prioritise work
• Aptitude to learn skills
• Interest in writing content

Application Information

PLEASE NOTE:

INTERVIEWS WILL BE HELD during w/c 12th October 2026

PLEASE ENSURE YOU VISIT THE UNIVERSITY OF OXFORD JOBS PAGE TO READ THE FULL JOB DESCRIPTION BEFORE YOU APPLY. This will be available to view on the University website from 24th August and the VACANCY ID IS 188362

Your application will be judged solely on the basis of how you demonstrate that you meet the selection criteria stated in the job description

APPLICANTS MUST BE 18 OR OVER by October 2026 - this is due to the receipt and handling of alcohol for events

As part of the recruitment process, shortlisted candidates will be contacted directly by the Apprenticeship Training Provider and will be required to complete initial assessments in English and maths, and book onto a short eligibility assessment call where you can also find out more about the apprenticeship and ask any questions you may have.

PLEASE NOTE APPLICANTS MUST REPLY PROMPTLY TO THESE REQUESTS - PLEASE CHECK YOUR EMAILS/JUNK EMAILS SO THAT YOU DON'T MISS OUT.

By applying for this vacancy, you are giving the Training Provider permission to undertake a Learner Record Service check on your previous qualifications. The Training Provider for this apprenticeship is Abingdon & Witney College.

If you would like to talk to them about the assessments, please call on 01235 216216.

We make every effort to ensure that applicants from non-traditional academic backgrounds or those who may not have the formal GCSE entry requirements can access apprenticeships where possible.

We are the largest employer in Oxfordshire with around 17,000 staff working in and around Oxford in a huge range of roles. Our apprentices are never on their own and will benefit from a supportive environment working in collaboration with the rest of our committed team. You will also be supported by the central apprenticeship team and you will join our growing network of apprentices within the university. You will have the opportunity to become an apprenticeship ambassador for the University and region. We will provide you with a welcoming and inclusive workplace, offering support and development opportunities that will enable you to progress and do your best work. We recognise diversity as our strength, vital for innovation and creativity, and we aspire to build a truly diverse community, which values and respects every individual’s unique contribution.

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Over 80% of our apprentices continue with us in the role they have been trained for after their apprenticeship and that is just the start of their career.