Apprentice Contract Office Administrator

Training provider

THE SKILLS PARTNERSHIP LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

As part of your apprenticeship, you will be enrolled onto a relevant Business Administration apprenticeship programme. You'll be supported by experienced colleagues, dedicated mentors and our Apprenticeship Team through a combination of classroom learning, on-the-job training, one-to-one coaching, e-learning resources and practical workplace experience.

Throughout the programme you'll gain valuable experience in service desk management, facilities management administration, contract management, variation control, small works coordination, compliance management, customer service, financial administration, supplier management and office management.

Our dedicated Apprenticeship Team will support you every step of the way, helping you make the most of every opportunity and achieve the goals you already have - and those you have yet to discover.

Requirements

Desirable qualifications

GCSE in:

• English (grade 4/C)
• Maths (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Logical
• Team working
• Initiative

Other requirements

MOD security clearance and DBS Standard required. To meet national security vetting requirements, you will normally need to have been resident in the UK for at least 3 years to gain a Counter Terrorist Check, 5 years for Security Clearance and 10 years for Developed Vetting prior to the date of application. All Developed Vetted posts are required to be UK Nationals. Proof of right to work in UK essential.

About this employer

At Mitie, we’re the UK’s leading facilities management and professional services company. We deliver critical services that power businesses, communities, and individuals across the nation. Rock Power Connections are proud to be part of Mitie designing and building electrical infrastructure solutions across the UK, bringing high voltage power to the places it’s needed.

Company benefits

Enjoy wellbeing support, virtual GP access, flexible lifestyle benefits, discounts, share schemes and recognition rewards. With learning pathways and real career growth, Mitie gives you the tools, choice and support to thrive every day.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Joining Mitie means being part of a team that values collaboration, innovation and the passion to make a difference. We're here to help you kick off your career with purpose, passion and plenty of support.

Ask a question

The contact for this apprenticeship is:
MITIE GROUP PLC
Tamisha Ancliffe
earlycareersresourcing@mitie.com

The reference code for this apprenticeship is VAC2000048612.

Apply now

Closes in 13 days (Monday 31 August 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.