Find an apprenticeship
Apprentice Credit Controller
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
If you are interested in starting your career in Credit Control, apply for our role. Our role will involve learning how to manage customer accounts, reduce overdue debt, support retention recovery, and assist with international collections, while developing core financial and commercial skills.
Key Responsibilities
Credit Control & Collections
- Assist in the collection of overdue debt from customers including main contractors, contractors, end users, and international customers.
- Carry out credit control activities via phone, email, and written communication.
- Maintain regular contact with customers to ensure timely payment.
Construction Industry Activities
- Support management of applications for payment, valuations, and payment schedules.
- Assist in tracking and monitoring release dates.
Export & Manufacturing Collections
- Assist with international debt collection relating to export of goods.
- Learn to manage collections across currencies and jurisdictions
Account Administration
- Maintain accurate customer records and collection notes.
- Assist with reconciliation of customer accounts.
Reporting & Controls
- Support aged debt reporting and escalate overdue accounts.
Internal Collaboration
- Work with internal teams including Commercial, Sales, and Finance.
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
KAPLAN FINANCIAL LIMITED
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Credit controller and collector (level 2)
Course contents
- Service delivery: Delivers excellent service to customers using the organisation’s systems and processes; contributes to individual and team objectives, in line with the employer’s policy; works in a way which reflects organisational values and complies with standards and regulatory requirements; carries out a range of tasks which may include credit application processing, cash allocation and reconciliation; proactive contact with customers to collect outstanding balances, debt; maintaining accurate records of communications, actions; straight-forward dispute resolution; and recommending write offs.
- Work planning: Organises their own accounts, completing tasks to required deadlines. Tracks individual customer accounts where necessary. Takes ownership through to completion, escalating when required, e.g. potential debt risk.
- Teamwork: Consistently supports colleagues and collaborates to achieve results. Builds and maintains good working relationships within teams and with other business areas where necessary. Aware of own role in the team and the impact on others.
- Communication and relationship building: Communicates effectively with customers and colleagues, using sound interpersonal skills, a range of media and appropriate language, e.g. phone, email, SMS, letter and face-to-face. Builds good relationships with customers, recognising their relationship with and their importance to the organisation while dealing with a potentially difficult topic. Adapts their style to that of the customer and actively listens to understand their needs. Handles difficult and sensitive situations professionally when they occur, e.g. regarding overdue accounts, working to support and retain a positive relationship with the customer.
- Negotiation and decision making: Works with customers to identify mutually acceptable solutions to credit issues, within organisational guidelines. Takes ownership through to resolution, escalating where necessary.
- Continuous improvement: Identifies opportunities to improve work practices and successfully implements changes that are required.
- Personal development: Seeks feedback and acts on it to improve their performance. Builds their own capability through ownership of their own development, working with their manager. Keeps up to date with relevant changes.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Essential qualifications
- GCSE in:
- Maths (grade 5)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Your earnings can increase over time with an apprenticeship. Following completion of the Apprenticeship, there is opportunity to progress into a Credit Controller or Accounts Receivable role in the Company.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills