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Apprentice Customer Consultant
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Apprentice Customer Consultant KBA Financial Services
Location: Nantwich (CW5 5AH)
Closing date: 10 days (Friday 23 October 2026 at 11:59pm)
Posted on: 12 October 2026
Summary
This is an exciting opportunity for someone looking to start a career within financial services. You will learn all aspects of working within a busy Building Society Agency, delivering outstanding customer service whilst developing the skills required to become a fully competent Banking Consultant.
Wage: £19,747 a year
Training course: Customer service practitioner (level 2)
Hours: Monday to Friday 9am - 4:30pm plus 30 mins for lunch. Every other Saturday 9:30am – 12pm on rota basis e.g. 1x per month
Start date: Friday 6 November 2026
Duration: 1 year
Positions available: 1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
Key responsibilities include:
- Welcome every customer professionally
- Complete cash transactions accurately
- Learn to balance and operate a cash till
- Open savings accounts
- Help customers with online and telephone banking
- Promote appropriate products and services
- Book appointments for advisers
- Complete administration accurately
- Follow all compliance and security procedures
Where you'll work
21 High Street
Nantwich CW5 5AH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider: CHESHIRE COLLEGE - SOUTH & WEST
Training course: Customer service practitioner (level 2)
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What you'll learn
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications.
- Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
In-house training plus the candidate will follow a Level 2 Apprenticeship programme and study towards a Level 2 Customer Service qualification. This training will be structured and delivered by Cheshire College – South & West. If the candidate does not hold GCSE grades A-C (9-4) or equivalent, they will be required to complete a Level 2 Functional Skills in the relevant subject.
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Requirements
Essential qualifications
- GCSE in: English (grade C/4)
- Maths (grade C/4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Number skills
- Team working
- Honest
- Reliable
- Professional appearance
Other requirements
Please note - due to the sensitive and confidential information which will be handled in this role, candidates must be 18 years or older.
About this employer
We are a professional, friendly financial service business providing Building Society services together with mortgage and financial planning support. We pride ourselves on delivering exceptional customer service, building lasting relationships and helping our customers achieve their financial goals.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab). The role offers genuine opportunities in financial services. Learning from an experienced team and an opportunity to do future qualifications including those from the college. It will also provide the successful candidate with lots of transferrable skills.
Ask a question
The contact for this apprenticeship is:
CHESHIRE COLLEGE - SOUTH & WEST
Becky Smythe
becky.smythe@ccsw.ac.uk
The reference code for this apprenticeship is VAC2000057493.
Apply now
Closing in 10 days (Friday 23 October 2026 at 11:59pm)
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