Remtek Systems
Apprentice Customer Service Administrator
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Customer Service Administrator
We are seeking a highly organised and efficient Customer Service Administrator to join our team. The ideal candidate will be responsible for managing incoming and outgoing communications, handling general inquiries, processing payments, and coordinating bookings for deliveries and assistive technology training. This role requires excellent communication skills, attention to detail, and the ability to multitask effectively in a fast-paced environment.
Experience
- Previous experience in an administrative role is preferred.
Communication Skills
- Excellent verbal and written communication skills, with a professional phone and email manner.
Organisational Skills
- Strong organisational abilities, with the capacity to manage multiple tasks and priorities simultaneously.
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Attention to Detail
- High level of accuracy and attention to detail in all tasks, especially in handling payments and bookings.
Technical Proficiency
- Proficiency in using office software, including email, word processing, and spreadsheet applications.
Customer Service
- A customer-focused approach, with the ability to handle inquiries and resolve issues in a courteous and effective manner.
Problem-Solving
- Ability to think critically and solve problems efficiently as they arise.
Responsibilities
- Manage Communications:
- Handle incoming and outgoing calls and emails, ensuring timely and professional responses.
- Query Management:
- Address general internal and external queries, providing accurate information and assistance as needed.
- Payment Processing:
- Take and process payments efficiently, maintaining accurate records of all transactions.
- Booking Coordination:
- Schedule and manage bookings for deliveries and assistive technology training sessions, coordinating with relevant parties to ensure smooth operations.
- Administrative Support:
- Provide general administrative support to the team, assisting with various tasks as needed to ensure efficient office operations.
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Benefits
- Living Wage Employer
- 28 Days Annual Leave
- Birthday Day Off
- Private Health Care Scheme
- Employee Recognition Awards
- Casual Fridays
- Company Events
- Career Progression
- Overtime / Hybrid Availability
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