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Apprentice Customer Service Administrator, Redhill Vehicle Body Repairs Ltd, Surrey
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Customer Service Advisor
A Customer Service Advisor handles enquiries, resolves issues, and ensures customer satisfaction through phone, email, or in-person interactions. The role requires strong communication, problem-solving and organisational skills, with a focus on building relationships and delivering excellent service.
Role Responsibilities
The role will involve:
- Communicating with customers via phone, email or in person
- Addressing customer needs
- Offering customer advice
- Processing customer orders and/or requests
- Maintaining accurate records of customer interactions
- Ensuring customer satisfaction
- Professionally handling customer complaints
Strong communication, problem-solving and organisational skills are essential, as well as the ability to work efficiently in a fast-paced environment while maintaining a positive attitude.
Key Skills
- Use IT systems
- Record and document production
- Decision making
- Interpersonal skills
- Communications
- Quality
- Planning and organisation
- Project management
Key Knowledge
- The organisation
- Value of their skills
- Stakeholders
- Relevant regulation
- Policies
- Business fundamentals
- Processes
- External environment factors
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Key Behaviours
- Professionalism
- Personal qualities
- Managing performance
- Adaptability
- Responsibility
Apprenticeship Details
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Essential Qualifications
- GCSE in:
- English (grade 4/C or above)
- Maths (grade 4/C or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
About the Company
Redhill Vehicle Body Repairs Ltd (Fix Auto Redhill), specialising in repairing all types of accident-related damage to cars and light commercial vehicles, providing top-quality services tailored to customer needs. Over the years, building a strong reputation for excellence, underpinned by a commitment to quality and customer satisfaction. This dedication has earned them a prestigious BSI Kitemark accreditation, a testament to the high standards of our repairs and processes. Additionally, we are proud to hold approvals from leading insurers and manufacturers, reflecting their trust in our expertise and ability to deliver reliable and professional results. Commitment to sustainability is at the heart of what we do. We proudly hold the PAS2060 Carbon Neutral accreditation, showcasing our efforts to minimise environmental impact and provide eco-conscious repair solutions. In recognition of our dedication to environmental responsibility, we are thrilled to announce that we have been named winners of the 2024 ABP Eco-Friendly Bodyshop of the Year, further solidifying our position as leaders in sustainable automotive repair.
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Career Progression
Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
Career Opportunities
A high-quality apprenticeship, giving apprentices the opportunity to advance, succeed and fulfil all ambitions for a career in the motor industry. With such a wide range of skills instilled, the qualified apprentice will be equipped to move to many areas within the motor industry.
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