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Apprentice Customer Service Administrator
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Adapt (UK) Training Services in Knowsley
Adapt (UK) Training Services in Knowsley are recruiting for an Apprentice Customer Service Administrator. The successful candidate will work towards completing a Level 2 Customer Service Practitioner apprenticeship over the duration of 15 months.
Wage
- £16,640 for your first year, then could increase depending on your age
- National Minimum Wage rate for apprentices
- Minimum wage rates (opens in new tab)
- £320 per week
Training Course
- Customer service practitioner (level 2)
Hours
- Monday - Thursday, 7:45am - 4:45pm. Friday, 7:45am - 4:30pm. 1 hour unpaid break.
- 40 hours a week
Start Date
- Thursday 19 November 2026
Duration
- 1 year 3 months
Positions Available
- 1
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Deliver a high standard of customer service to learners, employers and partners.
- Act as the first point of contact for low value customer enquiries.
- Resolve customer queries professionally or escalate where necessary.
- Keep customers informed throughout the booking and enrolment process.
- Build positive relationships with existing and prospective customers.
- Work within other departments as required due to business demands.
Where you'll work
UNIT 80
NORTH MERSEY BUSINESS CENTRE
WOODWARD ROAD
KNOWSLEY INDUSTRIAL PARK
L33 7UY
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
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Training Provider
- NORTH LANCS. TRAINING GROUP C.I.C.
Training Course
- Customer service practitioner (level 2)
- Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course Contents:
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training Schedule
- Level 2 Customer Service Practitioner
- Functional Skills
- Work based learning
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Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
About Us
At Adapt (UK) Training Services Limited, their mission is to empower individuals and organisations across a range of industries through high-quality, accredited training courses that uphold the highest standards of safety, skill, and professionalism. They are committed to delivering excellence in training, fostering career progression, and supporting the industry’s development by ensuring every learner receives the knowledge, practical experience, and support needed to succeed.
Trusted across the UK for their integrity, expertise, and results-driven approach, they strive to be the benchmark for training excellence.
Your Earnings
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Progression
Progression onto full time employment
Contact Information
The contact for this apprenticeship is:
- NORTH LANCS. TRAINING GROUP C.I.C.
- Recruitment
- recruitment@nltg.co.uk
- 01254395355
Reference Code
The reference code for this apprenticeship is VAC2000048069.
Closing Date
Closes on Thursday 12 November 2026
After signing in, you’ll apply for this apprenticeship on the company's website.
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