XPS Group
Apprentice Customer Service Advisor
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Location: Newcastle
Employment Type: Permanent, Full Time
Grade: Associate
REQ003720
About XPS Group
XPS Group is a leading UK consultancy and administration business specialising in pensions and insurance. As a FTSE 250 company with over 2,000 employees, we support more than 1,400 pension schemes and their sponsors.
Our Newcastle office is a vibrant, friendly and growing location, offering excellent opportunities for people starting their career or looking for a new direction.
About The Role
Expected Apprenticeship Duration: 12 to 18 months.
The working week is Monday to Friday from 9am until 5.15pm (36.25) with 1 hour off for lunch. Flexible working arrangements for this role will be considered and can be discussed at interview.
We're looking for enthusiastic Apprentice Customer Service Advisors to join our Member Connect team in Newcastle. This is an exciting "earn while you learn" opportunity designed for school leavers, college leavers and career changers.
You'll gain valuable workplace experience, work towards a recognised qualification and develop the skills needed for a successful customer service career.
You'll learn how to support customers over the telephone, manage enquiries, use business systems and work effectively as part of a professional contact centre team.
Please note: To support your development, you will be required to attend our Newcastle office five days per week throughout the apprenticeship programme.
Key Responsibilities
- Handle inbound customer calls professionally and courteously.
- Provide accurate information and support to customers.
- Maintain accurate customer records.
- Deliver excellent customer service on every interaction.
- Follow company procedures and compliance requirements.
- Work collaboratively with colleagues across the business.
- Actively engage with apprenticeship learning and development activities.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Your Profile
If you have a genuine desire to help people as well as achieve your career aspirations than we are the company for you!
Essential
- Due to the sensitive nature of the information we handle, successful applicants must pass Non-Police Personnel Vetting (NPPV) checks and have been resident in the UK for the past three years.
- GCSE Grade 4/C or above in English and Maths.
- A genuine interest in customer service.
- Strong communication and interpersonal skills.
- Positive attitude and willingness to learn.
- Good organisation and attention to detail.
- Basic IT skills, including Microsoft Office.
Desirable
- Previous customer-facing experience in retail, hospitality, volunteering or customer service.
- Quick to learn and adapt to new systems and applications.
What We Offer
- Enjoy a competitive salary, annual discretionary bonus, and 25 days’ holiday with buy/sell flexibility. Benefits include pension matching, healthcare plans, life assurance, and retailer discounts.
- We support our team with a flexible benefits scheme, employee assistance, and digital GP service.
- Participating in volunteering events is encouraged with paid volunteer days available.
- Referral bonuses are offered for introducing suitable candidates to XPS.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
For administration staff, we provide guidance and mentors for the Award in Pensions Essentials (APE) through our industry professional body the Pensions Management Institute. We also provide lots of other training and development to support you through your career with us. This ranges from technical training to help you understand the new world that you are joining to general office training such as what to say on the telephone and pretty much everything else in between.
Other benefits of the role include, but are not limited to:
- Support for professional study (Award in Pensions Essentials) through the Pensions Management Institute
- Development of skills to build your career
How To Apply
Interested candidates should submit applications via Apply Now option or contact recruitment@xpsplc.com for more information. Join XPS Group and contribute to a dynamic and inclusive workplace.
Equal Opportunities Statement
XPS Group is committed to diversity and equal opportunities. We welcome applications from all candidates, irrespective of sex, race, disability, sexual orientation, religion, or belief. As a Disability Confident employer, we ensure accessible and supportive work settings for all employees.
Eligibility
Any employment offer made will be conditional upon you satisfying DBS Disclosure checks, Employment or educational references, Satisfactory credit checks and eligibility to work in the UK before an offer can be made. XPS Group is not able to provide sponsorship to employees.
Who Are We
To find out more please visit: www.xpsgroup.com
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills