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Apprentice Customer Service Advisor
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About Arthurs Motor Group
Arthurs Motor Group is delighted to offer the chance to join our customer service team. We aim to understand, delight, and exceed our customer's expectations in everything we do. Working across all departments, this apprenticeship offers a strong foundation and insight into the retail motor sector.
What You'll Do at Work
- Greeting customers in person, by phone, or online, and responding to enquiries about vehicles, bookings, and services
- Coordinating appointments, service bookings, and handovers, working closely with sales, service, and parts teams
- Updating customer records and using internal systems to track enquiries, jobs, and follow-ups
- Supporting the sales and service teams with administrative tasks such as paperwork, invoices, and documentation
- Following up with customers to check satisfaction, resolve issues, and ensure a high standard of service
- Contributing ideas in team discussions to improve customer experience and daily operations
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training Provider
SBC TRAINING LIMITED
Training Course
Customer Service Specialist (level 3)
Understanding Apprenticeship Levels
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What You'll Learn
Course Contents
- Business Focused Service Delivery
- Demonstrate a continuous improvement and future-focused approach to customer service delivery including decision making and providing recommendations or advice
- Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Find solutions that meet your organisation's needs as well as the customer requirements
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Providing a Positive Customer Experience
- Through advanced questioning, listening, and summarising, negotiate mutually beneficial outcomes
- Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Use clear explanations, provide options, and solutions to influence and help customers make choices and agree next steps
- Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Demonstrate a cost-conscious mind-set when meeting customer and the business needs
- Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
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Working with Customers/Customer Insights
- Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication, and facts and act upon it
- Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
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Customer Service Performance
- Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- When managing referrals or escalations, take into account historical interactions and challenges to determine next steps
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Service Improvement
- Analyse the end-to-end service experience, seeking input from others where required, supporting development of solutions
- Make recommendations based on your findings to enable improvement
- Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations, and industry best practice
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Training Schedule
Customer Service Specialist Level 3.
Requirements
Desirable Qualifications
- GCSE in:
- English (grade 4)
- Mathematics (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Customer care skills
- Adaptable
Other Requirements
- Applicants must hold a full, clean UK driving licence and be able to travel between our sites as required. A flexible approach to commuting across locations is essential.
About This Employer
Arthurs Motor Group is a long-established, family-owned dealership proudly serving Newtown (Powys), Oswestry (Shropshire), and Wrexham (North Wales). Since acquiring the business in 1979, the current owners have built a reputation for exceptional customer service, deep automotive expertise, and enduring community relationships.
Arthurs Motor Group (opens in new tab)
Company Benefits
Arthurs Motor Group puts customers and staff first, offering expert support, career development, structured apprenticeship, salary reviews, 22 days’ holiday plus bank holidays, pension scheme, and a supportive, inclusive workplace.
After This Apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Full-time role for the right applicant.
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