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Apprentice Customer Service Advisor
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Are you passionate for personal and professional development? Then look no further! S&B Academy are recruiting!
You will be required to communicate with customers and provide them with the highest level of customer service. Do you want to be trained in a range of skills? If so then this is the role for you.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
We are looking for a driven individual to join our busy Service team as a Customer Service Apprentice, to assist in delivering an outstanding customer experience as first point of contact and support to the Workshop and our team of vehicle technicians. As a Service Advisor, you will deliver exceptional customer service, maximise sales opportunities and gain excellent knowledge of the workings of our busy service department. This is the best way to gain experience as you will be in a busy working environment.
Duties:
- Promote good customer relations
- Identify accurately customer requirements
- Ensure all telephone enquiries are answered courteously and efficiently (once confident)
- Maintain and continually improve the quality of service provided to the customer
Where you'll work
Platinum Frome Marston Trading Estate Manor Road Frome BA11 4BN
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
S & B AUTOMOTIVE ACADEMY LIMITED
Training course
Customer service practitioner (level 2)
[Understanding apprenticeship levels](opens in new tab)
What you'll learn
Course contents
Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment:
- Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Training schedule
Training is delivered in the workplace with visits from S&B Automotive Academy's Customer Service Account Manager both face-to-face and over the phone.
The Account Manager will also offer support, advice and guidance by monitoring progress through the use of get to gateway which both employer and the apprentice will have access to.
More training information
S&B Automotive Academy is a specialist apprenticeship training provider located in Bedminster, Bristol. Whether you're seeking to kickstart your career in the automotive industry or business industry, S&B Automotive Academy is your go-to partner for excellence in training!
S&B has been training apprentices since the 1970’s and are one of the largest training providers in the Automotive and Business sector. We pride ourselves on our collaboration with a wide range of employers.
To be considered for this apprenticeship
You must have GCSEs, Functional Skills or Key Skills at grade C/4 or above in English and maths (or equivalent), If your grades are below this, we will discuss your options for taking functional skills in maths and/or English. As well as this, predicated grades are accepted, and work experience or knowledge is beneficial but not essential.
What you will receive
- Customer Service Practitioner Level 2 (or Customer Service Specialist Level 3 apprenticeship standard)
- Level 2 Functional Skills in maths & English (if not already exempt)
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Essential qualifications
- GCSE in:
- English (grade 3)
- Maths (grade 3)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
The competition for apprenticeship placements is strong so please ensure your application is tailored to the type of apprenticeship you are applying for, pay attention to presentation, spelling and grammar and include any relevant experience, hobbies/interests or qualifications.
With an array of Car Manufacturer franchises under our belt including Renault, Dacia, Nissan, Škoda, Hyundai, Toyota, Vauxhall, Citroën, KGM, Suzuki, OMODA and JAECOO you can be sure to find the perfect car at The Platinum Motor Group.
Not only do we sell New and Used vehicles, but we also offer Service, MOT’s, Vehicle Health Checks and Genuine Manufacturer Parts in our State-of-the-art workshops.
We pride ourselves in not only our vast range of products but the team that we have here at the Group, from our Sales and Service teams to our Managers and Administration Staff who work behind the scenes to make sure that our customers receive the best car buying / servicing experience possible.
[https://www.platinummotorgroup.co.uk/about-us/](opens in new tab)
Your earnings can increase over time with an apprenticeship. Find out about potential future pay [opens in new tab].
On completion of the apprenticeship, you will be qualified with either a Level 2 or Level 3.
There are various opportunities for progression with the business.
An apprenticeship with us allows you to acquire valuable skills and experience, which improves your CV and employability when you've finished training.
The contact for this apprenticeship
S & B AUTOMOTIVE ACADEMY LIMITED
The reference code for this apprenticeship is VAC2000050102.
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