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Apprentice Customer Service Advisor - REF 14556
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Apprentice Customer Service Advisor for an Office Supplies Company
About the Role
Apprentice Customer Service Advisor for an Office Supplies company based in Blackpool. You will undertake your Level 2 Customer Service qualification. You will be responsible for maintaining certain daily reports, taking messages for the relevant department and directing calls as necessary, with additional duties.
Wage
- £14,560 for your first year, then could increase depending on your age
- National Minimum Wage rate for apprentices
- [Minimum wage rates](opens in new tab)
Training Course
- Customer service practitioner (level 2)
Hours
- Monday - Friday; 9:00am - 5:00pm (1 hour lunch)
- 35 hours a week
Start Date
- Tuesday 29 December 2026
Duration
- 1 year 4 months
Positions Available
- 1
What You'll Do at Work
- Day-to-day communication with customers and suppliers via telephone and email
- Assisting with customer queries
- Taking messages for the relevant department and directing calls as necessary
- Being responsible for and maintaining certain daily reports
- Creating and maintaining customer and supplier records
- Processing purchase orders
- Providing accurate documentation to clients
- General other office administration tasks
- Helping the rest of the team with tasks as required
Where You'll Work
UNIT 4
LANCASTER HOUSE
AMY JOHNSON WY
BLACKPOOL
FY4 2RP
Training Details
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training Provider
- NORTH LANCS. TRAINING GROUP LIMITED (THE)
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Training Course
- Customer service practitioner (level 2)
Understanding Apprenticeship Levels
- [Understanding apprenticeship levels](opens in new tab)
What You'll Learn
- Course Contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations, and achieves positive engagement and delivery.
- Depending on your job role and work environment:
- Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity, and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers' needs and manage expectations.
- Maintain informative communication during service recovery.
Training Schedule
- Intermediate Level 2 Apprenticeship in Customer Service, including functional skills maths and English (if required)
- Work-based learning
Requirements
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- Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Administrative skills
- Team working
- Initiative
About This Employer
Officestore provides quality office supplies and office products at excellent prices with outstanding customer service. Our goal is to help our customers achieve the best value for money on a wide range of products, all the while receiving first-rate service and support. As every customer has different requirements, we pride ourselves on being able to supply a unique solution that fits their needs. Our Customer Service Advisors are the first point of contact for all of our customers. Our customer service advisors support customers with everything from account queries to technical support. You will build relationships with customers and take ownership of all enquiries ensuring the service and support you provide is the very best available.
Company Benefits
- 20 days + bank holidays
- Free parking
- Bus route on estate
After This Apprenticeship
- Your earnings can increase over time with an apprenticeship. Find out about potential future pay [opens in new tab](http://opens in new tab).
- A great opportunity to develop your career with an employer who supports continuing professional development
Ask a Question
The contact for this apprenticeship is:
NORTH LANCS. TRAINING GROUP LIMITED (THE)
Recruitment
recruitment@nltg.co.uk
01254 395355
The reference code for this apprenticeship is VAC2000054758.
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