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Apprentice Customer Service Advisor - RRG Toyota - Macclesfield
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Apprentice Customer Service Advisor - RRG Toyota - Macclesfield
The role of a customer service advisor is vital to the smooth running of the after-sales department. As a key member of the team, you will co-ordinate the movements of customer vehicles through the centre, liaise with customers and the service team, and co-ordinate utilisation of the workshop.
Requirements
Essential qualifications:
- GCSE in English & Maths (grade C/4 or above)
- Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills:
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements:
- Once qualified, you will have a number of transferable skills.
- You may be expected to work Saturdays on a rota basis.
- Off the job training is on a residential basis.
Responsibilities
What you'll do at work:
- The role of a Customer Service advisor is vital to the smooth running of the aftersales department.
- Using systems, equipment and technology to meet the needs of your customers
- Using a range of questioning skills, including listening and responding in a way that builds rapport
- Understanding the difference between internal and external customers
- Knowing the internal policies and procedures, including any complaints processes and digital media policies
- Understanding the different needs and priorities of your customers and the best way to manage their expectations
- Understanding your role and responsibilities
- Knowing the targets and goals you need to deliver against
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What you'll learn:
- Communicate with customers to meet their requirements and encourage customer loyalty and repeat business.
- Serve customers in line with brand standards, legislation, business procedures and the values of the business.
- Provide a retail service that balances the customers’ needs with additional linked products and services.
- Use face to face or online sales techniques such as product and price comparisons to support or influence the customer in their purchasing decisions.
- Promote seasonal or local offers through in-store or online promotions.
- Identify situations that may damage business reputation in line with company policy and escalate as required.
- Maintain good merchandising to meet the needs of the business whilst ensuring safety.
- Maintain stock levels and storage conditions such as correct temperature, lighting, ventilation, packaging to meet customer demand and minimise stock loss.
- Use technology and applications to support sales and service ensuring that maintenance issues are reported.
- Support team and colleague development through buddying and/or coaching.
- Comply with regulations and legislation relevant to their role and business.
- Contribute to continuous improvement activities which focus on improving sustainability within the business.
- Handle complaints within remit or escalate as appropriate.
- Support sales across a range of promotional events throughout the calendar year.
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Benefits
Wage:
- £16,640 for your first year, then could increase depending on your age
- National Minimum Wage rate for apprentices
Hours:
- Monday- Friday, between the hours of 8am- 6pm, Saturday's may be required on a rota basis.
- 40 hours a week
Training:
- Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
- With mentoring, support and monitoring whilst at work, combined with residential training, you will gain the knowledge and skills required to achieve the qualification from working with some highly skilled professionals.
- Residential training, all travel, and accommodation costs are covered by the employer.
After this apprenticeship:
- Your earnings can increase over time with an apprenticeship.
- Once qualified, the right candidate can progress within the company
Application Process
- Apply now
- Closes on Monday 31 August 2026
- After signing in, you’ll apply for this apprenticeship on the company's website.
About PROVQ LIMITED
Our approach to technology is always dynamic, never static. Rather than applying technologies in their existing forms, we see them as inspiring starting points for new developments. Always projecting forward, we think creatively and laterally, re-working and re-imagining the latest advances
Contact
- PROVQ LIMITED
- The Recruitment Team
- recruitment@provq.com
- 01743 762044
- The reference code for this apprenticeship is VAC2000040181.
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